公立医院党建引领“接诉即办”创新机制实践与探索  

Innovation and exploration of the“immediate response to complaints”mechanism led by party building in public hospitals

作　　者：霍宏蕾[1] 曾令艳 刘颖[1] 胡中杰[1] 孟莎[1] 庞荣[1] 郑东翔 HUO Honglei;ZENG Lingyan;LIU Ying;HU Zhongjie;MENG Sha;PANG Rong;ZHENG Dongxiang(Beijing Youan Hospital,Capital Medical University,Beijing,100069,PRC)

机构地区：[1]首都医科大学附属北京佑安医院,北京市100069 [2]北京市医院管理中心,北京市100053

出　　处：《中国医院》2024年第7期98-101,共4页Chinese Hospitals

基　　金：北京市属医院科研培育计划项目(PG2024032、PG2020031);北京市高层次公共卫生技术人才建设项目培养计划(学科带头人-01-05);首都医科大学医院管理研究所2021年度开放性课题(2021YGS04);北京市医院管理中心“北京市属医院信访和接诉即办标准化建设”研究。

摘　　要：党建引领基层社会治理,聚焦群众急难愁盼问题,让人民群众满意,是党建引领公立医院高质量发展的制高点、出发点和落脚点。当前公立医院党建引领“接诉即办”工作模式尚需进一步探索。本文将TRIZ科学管理理论和方法引入党建研究,探索“接诉即办”的创新工作机制和考核机制,打造公立医院“接诉即办”党建品牌,为党建引领“接诉即办”向纵深发展、促进医院高质量发展和形成公立医院解决人民群众急难愁盼问题的长效机制提供借鉴。Party building leads grassroots social governance,focusing on addressing urgent and challenging issues faced by the public,and ensuring public satisfaction.This is the high ground,starting point,and endpoint of high-quality development led by party building in public hospitals.Currently,the work model of"immediate response to complaints"led by party building in public hospitals needs further exploration.This paper introduces TRIZ scientific management theory and methods into party building research,exploring innovative work mechanisms and assessment mechanisms for"immediate response to complaints".It aims to create a party building brand for public hospitals’"immediate response to complaints",providing references for deepening the development of party-led"immediate response to complaints",promoting high-quality hospital development,and forming a long-term mechanism for solving urgent public issues in public hospitals.

关 键 词：党建引领 接诉即办 公立医院 

分 类 号：R197.3[医药卫生—卫生事业管理]