AIGC学术知识服务的信息质量风险识别与治理  

Research on Information Quality Risk Identification and Governance of AIGC Academic Knowledge Service

作　　者：宋明珍 徐润婕 王鹏涛[1,2] Song Mingzhen;Xu Runjie;Wang Pengtao(School of Information Management,Nanjing University,Nanjing 210023,China;Publishing Convergence Development Strategy Institute,Nanjing University,Nanjing 210023,China)

机构地区：[1]南京大学信息管理学院,江苏南京210023 [2]南京大学出版融合发展战略研究所,江苏南京210023

出　　处：《现代情报》2024年第8期89-98,共10页Journal of Modern Information

基　　金：国家社会科学基金一般项目“智能媒体时代出版企业服务生态系统构建研究”(项目编号:21BTQ076)。

摘　　要：[目的/意义]对AIGC学术知识服务的信息质量风险节点进行识别和风险值量化,根据知识服务流程中各工作阶段的风险值排序提出风险治理策略,为出版机构开发和提供高质量的AIGC学术知识服务提供参考。[方法/过程]运用德尔菲法征询专家集体意见,结合工作—风险分解法(WBS-RBS)识别AIGC学术知识服务过程中可能导致信息质量风险的节点,并通过风险分解矩阵(RBM)对各风险节点的风险值进行量化和比较。[结果/结论]AIGC学术知识服务过程共包含79个信息质量风险节点。其中,启动准备阶段的风险值最高,应严控偏差,筑牢信息质量基础;维护优化阶段的风险值次之,应完善细节,避免信息质量受扰;建设实施阶段的风险值最低,应弥补疏漏,消除信息质量隐患。[Purpose/Significance]The study aims to identify and quantitatively evaluate the information quality risk nodes of AIGC academic knowledge service,and propose risk governance strategies based on the ranking of risk values in each stage of the knowledge service process,so as to provide reference for publishing institutions to develop and provide high-quality AIGC academic knowledge service.[Method/Process]Combining the Delphi method,the study used the Work Breakdown System-Risk Breakdown System(WBS-RBS)to identify nodes that may cause information quality risks in the AIGC academic knowledge service process,then quantified and compared the risk values of each risk node using the Risk Breakdown Matrix(RBM).[Result/Conclusion]The AIGC academic knowledge service process contains a total of 79 information quality risk nodes.Among them,the start-up preparation stage has the highest risk value,which should strictly control the deviation of work to build a solid foundation for information quality.The maintenance and optimization stage has the second highest risk value,which should improve the details of work to avoid interference with information quality;The construction and implementation stage has the lowest risk value,which should make up for the omissions to eliminate the hidden dangers of information quality.

关 键 词：AIGC 知识服务 信息质量 风险治理 人工智能 

分 类 号：TP18[自动化与计算机技术—控制理论与控制工程] G230.7[自动化与计算机技术—控制科学与工程]