《门诊患者人文关怀管理规范》团体标准解读  

Interpretation for group standard of Management Norms for Human Caring of Outpatients

作　　者：郭舒婕[1] 宋葆云[2] 张红梅[2] 刘义兰 丁炎明[4] 唐祖玉 李红[6] 李惠玲[7] 谢红珍 李映兰[9] 李葆华[10] 于瑞英 李闯 张海鑫 刘延锦[12] 赵平凡[1] 陈慧玲 官春燕 宋兵 刘国华[15] Guo Shujie;Song Baoyun;Zhang Hongmei;Liu Yilan;Ding Yanming;Tang Zuyu;Li Hong;Li Huiling;Xie Hongzhen;Li Yinglan;Li Baohua;Yu Ruiying;Li Chuang;Zhang Haixin;Liu Yanjin;Zhao Pingfan;Chen Huiling;Guan Chunyan;Song Bing;Liu Guohua(Department of Outpatient,Henan Provincial People's Hospital,Zhengzhou 450003,China;Nursing Department,Henan Provincial People's Hospital,Zhengzhou 450003,China;Nursing Department,Union Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan 430022,China;Nursing Department,Peking University First Hospital,Beijing 100034,China;Chinese Association for Life Care,Beijing 100083,China;School of Nursing,Fujian Medical University,Fuzhou 350122,China;School of Nursing,Soochow University,Suzhou,215006,China;Department of Health Medicine,PLA Southern Theater Command General Hospital,Guangzhou 510010,China;Xiangya School of Nursing,Central South University,Changsha 410013,China;Nursing Department,Peking University Third Hospital,Beijing 100191,China;Chongqing Jiulongpo District People's Hospital,Chongqing 401329,China;Nursing Department,First Affiliated Hospital of Zhengzhou University,Zhengzhou 450052,China;Health Management Center,Fuwai Central China Cardiovascular Hospital,Zhengzhou 421001,China;Department of Orthopedic,Qilu Hospital of Shandong University Dezhou Hospital,Dezhou 253000,China;South Henan Branch of Henan Provincial People's Hospital&Huangchuan County People's Hospital,Xinyang 465150,China)

机构地区：[1]河南省人民医院门诊部,郑州450003 [2]河南省人民医院护理部,郑州450003 [3]华中科技大学同济医学院附属协和医院护理部,武汉430022 [4]北京大学第一医院护理部,北京100034 [5]中国生命关怀协会,北京100083 [6]福建医科大学护理学院,福州350122 [7]苏州大学护理学院,苏州215006 [8]中国人民医院解放军南部战区总医院健康医学科,广州510010 [9]中南大学湘雅护理学院,长沙410013 [10]北京大学第三医院护理部,北京100191 [11]重庆市九龙坡区人民医院,重庆401329 [12]郑州大学第一附属医院护理部,郑州450052 [13]华中阜外心血管病医院健康管理中心,郑州421001 [14]山东大学齐鲁医院德州医院骨科,德州253000 [15]河南人民医院豫南分院潢川县人民医院,信阳465150

出　　处：《中华医院管理杂志》2024年第6期419-425,共7页Chinese Journal of Hospital Administration

基　　金：河南省中青年卫生健康科技创新领军人才培养项目(LJRC2023020);河南省人民医院护理23456人才项目(ZC20200398)。

摘　　要：门诊患者人文关怀指对门诊患者提供全流程的关怀性医疗服务。为规范医疗机构门诊患者人文关怀服务,提升门诊综合服务水平,提高患者就医体验,2023年4月,中国生命关怀协会发布了团体标准《门诊患者人文关怀管理规范》。该标准明确了门诊患者人文关怀的相关术语和定义,规定了门诊患者人文关怀基本要求、门诊工作人员人文素质与关怀职责、门诊关怀环境与设施设备、门诊关怀流程与措施和质量管理等内容,为门诊就诊患者打造标准化和个性化的全流程关怀服务,为各级医疗机构推进门诊患者人文关怀的规范化开展提供参考借鉴。Outpatient humanistic care refered to providing a full process of caring medical services to outpatients.In order to standardize the human caring services for outpatients in medical institutions,promote the comprehensive service level of outpatient services,and improve the patient's medical experience,Chinese Association for Life Care issued the group standard of Management Norms for Human caring of Outpatients in April 2023.This standard clarified the relevant terms and definitions of human caring for outpatients,specified the basic requirements for human caring,the humanistic quality and care responsibilities of outpatient staff,the outpatient care environment and facilities,the outpatient care process and measures,and quality management.It designed standardized and personalized full process care service norms,providing references for medical institutions at all levels to promote the development of human caring for outpatients.

关 键 词：门诊患者 人文关怀 管理规范 护理标准 标准解读 团体标准 

分 类 号：R197.323[医药卫生—卫生事业管理]