医院"一站式"转运服务智能调度管理信息系统构建  

Construction of an intelligent scheduling management information system for"one-stop"transportation service in a hospital

作　　者：邓兰 庹兵兵 任宇飞[1] 张蕾[1] 徐德民[1] Deng Lan;Tuo Bingbing;Ren Yufei;Zhang Lei;Xu Demin(Computer Center,Tongji Hospital,Tongji Medical College,Huazhong University of Science and Technology&Institute of information medicine,Huazhong University of Science and Technology,Wuhan 430030,China)

机构地区：[1]华中科技大学同济医学院附属同济医院计算机中心,华中科技大学信息医学研究所,武汉430030

出　　处：《中华医院管理杂志》2024年第6期458-463,共6页Chinese Journal of Hospital Administration

基　　金：湖北省科技重大专项(2020ACA006-05-04)。

摘　　要：为解决医疗转运需求和转运人员管理分散等问题,2022年3月,某三级甲等医院上线了包含业务层、数据层和控制层的"一站式"转运服务智能调度管理信息系统。该系统采用图神经网络算法对多特征转运服务数据进行训练,建立了转运服务调度人工智能模型,协助医院转运指挥中心进行智能调度,实现了医院转运服务统一申请、任务统一调度、过程统一控制和人员统一考核。转运服务覆盖科室由系统上线前(2021年3月至2022年2月)的188个增至系统上线后(2022年3月至2023年2月)的268个,服务类型由36类增至52类,转运人员的人均效能系数由4086.53单/人增至5839.83单/人,满足了日益增长的院内转运服务需求,提高了转运调度管理水平和用户满意度,可为其他医院推动转运服务的智能化管理提供借鉴。To solve the problems such as decentralized management of transportation needs and personnel,a tertiary hospital launched an intelligent scheduling management information system for"one-stop"transportation service in March 2022,which included the business layer,data layer,and control layer.The system used graph neural network algorithm to train multi feature transportation service data and established an artificial intelligence model for transportation service scheduling,which was used to assist the hospital transportation command center in intelligent scheduling,achieving unified application,task scheduling,process control,and personnel assessment of hospital transportation services.The coverage of transportation services had increased from 188 departments before the system online(March 2021 to February 2022)to 268 departments after the system online(March 2022 to February 2023),as well as the service types and the per capita efficiency coefficient of transportation personnel had increased from 36 categories and 4086.53 orders/person to 52 categories and 5839.83 orders/person,respectively.This system met the growing demand for hospital transportation services,improved the level of transportation scheduling management and user satisfaction,which could provide references for other hospitals to promote intelligent management of transportation services.

关 键 词：转运服务 智能调度 人工智能 一站式 医院 

分 类 号：R197.32[医药卫生—卫生事业管理]