医院志愿者管理及服务创新思考  

Reflections on Hospital Volunteer Management and Service Innovation

作　　者：张乐乐 吴奇扬 ZHANG Lele;WU Qiyang(Wuxi City Xinwu District Xinrui Hospital,(Wuxi Branch,Shanghai Jiao Tong University,School of Medicine Affiliated Ruijin Hospital),Wuxi,Jiangsu 214000)

机构地区：[1]无锡市新吴区新瑞医院(上海交通大学医学院附属瑞金医院无锡分院),江苏无锡214000

出　　处：《智慧健康》2024年第16期164-167,共4页Smart Healthcare

摘　　要：随着医疗服务的不断完善和人们健康意识的提升,医院志愿者的角色和作用逐渐受到重视。本文探讨了如何创新医院志愿者管理和服务,以提升服务质量和效果。通过分析现有的医院志愿者管理模式和服务方式,结合社会需求和发展趋势,提出了一些创新思考和建议,旨在为医院志愿者工作的改进和优化提供参考。with continuous improvement of medical services and increase of health awareness of people,effect and role of hospital volunteers has been gradually valued.The paper explores how to innovate hospital volunteer management and services with research object of hospital volunteer management and services to improve service quality and effectiveness.It analyzes existing management and service models of hospital volunteers,proposes some innovative ideas and suggestions combined with social needs and development trends,to provide reference for improvement and optimization of hospital volunteer work.

关 键 词：医院 志愿者 管理 服务创新 

分 类 号：R197.32[医药卫生—卫生事业管理]