高质量发展背景下公立医院职工满意度调查分析  

Investigation and analysis of employee satisfaction in public hospitals under the background of high-quality development

作　　者：陆琳琳[1] 刘海军 左姣 朱婉露[1] 鲍敦鹏 杨柳[1] 丰江 王国平 LU Linlin;LIU Haijun;ZUO Jiao;ZHU Wanlu;BAO Dengpeng;YANG Liu;FENG Jiang;WANG Guoping(Yijishan Hospital Affiliated to Wannan Medical College,Wuhu,Anhui 241001,China;College of Humanities and Management,Wannan Medical College,Wuhu,Anhui 241002,China)

机构地区：[1]皖南医学院附属弋矶山医院,安徽芜湖241001 [2]皖南医学院人文与管理学院,安徽芜湖241002

出　　处：《现代医药卫生》2024年第15期2608-2612,共5页Journal of Modern Medicine & Health

基　　金：安徽省高校人文社科重点项目(SK2019ZD19)。

摘　　要：目的了解高质量发展背景下某公立医院职工满意度现状。方法2022年3月23日至2022年4月22日采取“国家卫生健康委员会职工满意度调查表”对安徽省某地级市某三级甲等综合医院在职职工进行整群抽样调查。结果职工满意度总分为(72.14±10.59)分。薪酬福利、发展晋升、工作内容与环境、上下级关系、同级关系5个维度得分分别为(16.14±4.18)、(13.10±3.45)、(17.29±2.38)、(10.40±1.50)、(15.20±1.83)分。不同工作年限、工作岗位、职称职工满意度得分比较,差异均有统计学意义(P<0.05)。不同性别职工薪酬福利、工作内容与环境维度得分比较,差异均有统计学意义(P<0.05)。不同工作年限职工满意度各维度得分比较,差异均有统计学意义(P<0.05)。不同工作岗位职工满意度各维度得分比较,差异有统计学意义(P<0.05)。不同职称职工薪酬福利、发展晋升、上下级关系、同级关系维度得分比较,差异有统计学意义(P<0.05)。结论该医院职工满意度总体向好,为促进医院高质量发展,应关注满意度较低的职工及得分较低维度。Objective To understand the status quo of employee satisfaction in a public hospital under the background of high-quality development.Methods From March 23,2022 to April 22,2022,a cluster sampling survey was conducted on the employees of a tertiary general hospital in a prefecture-level city in Anhui Province by using the National Health Commission Employee Satisfaction Questionnaire to analyze their job satisfaction.Results The total score of employee satisfaction was(72.14±10.59)score.The scores of five dimensions of salary and welfare,development and promotion,work content and environment,supervisor-subordinate relationship and peer relationship were(16.14±4.18),(13.10±3.45),(17.29±2.38),(10.40±1.50)and(15.20±1.83)score,respectively.There were statistically significant differences in the satisfaction scores of employees with different working years,jobs and professional titles(P<0.05).There were significant differences in the scores of salary and welfare,work content and environment dimensions between different genders(P<0.05).There were statistically significant differences in the scores of each dimension of employee satisfaction survey among different working years(P<0.05).There were statistically significant differences in the scores of each dimension of employee satisfaction in different jobs(P<0.05).There were statistically significant differences in the scores of salary and welfare,development and promotion,superior-subordinate relationship and peer relationship among employees with different professional titles(P<0.05).Conclusion The overall satisfaction of the hospital′s employees is good.In order to promote the high-quality development of the hospital,attention should be paid to employees with lower satisfaction and lower scores.

关 键 词：公立医院 职工 满意度 调查 

分 类 号：R197.3[医药卫生—卫生事业管理]