精细化服务在血液采集过程中的应用效果分析  

Analysis of the Application Effect of Refined Services in Blood Collection Process

作　　者：陆冬琴 Lu Dongqin(Jiaxing Central Blood Station,Jiaxing,Zhejiang 314000)

机构地区：[1]嘉兴市中心血站,浙江嘉兴314000

出　　处：《科技与健康》2024年第13期113-116,共4页Technology and Health

摘　　要：分析精细化服务在血液采集过程中的应用效果。通过搜集和整理相关文献,对现阶段精细化服务在血液采集过程中的应用研究进行综述。基于当前学界专家和业内人士提出的精细化服务内涵及框架,结合血站全血采集过程及献血者的实际需求,针对血站全血采集服务质量管理和提升等问题,进行文献综述和深入分析。结果显示,在血站全血采集过程中应用精细化服务具有重要意义,有助于提升献血者对血液采集过程的满意度,进而提高中国的全血献血率(whole blood donation rate,WBDR),从而避免血液供应短缺。研究发现,目前的研究成果为精细化服务在血液采集过程中的应用提供了必要的理论参考和经验借鉴,值得业内人士深入研究。Analyze the application effect of refined services in the blood collection process.Summarize the current research on the application of refined services in the blood collection process by collecting and organizing relevant literature.Based on the refined service connotation and framework proposed by current academic experts and industry insiders,combined with the process of whole blood collection in blood stations and the actual needs of blood donors,this paper conducts a literature review and in-depth analysis on the quality management and improvement of whole blood collection services in blood stations.The results show that the application of refined services in the whole blood collection process at blood stations is of great significance,which helps to improve the satisfaction of blood donors with the blood collection process,thereby increasing the whole blood donation rate(WBDR)in China and avoiding blood supply shortages.Research has found that current research results provide necessary theoretical and empirical references for the application of refined services in the blood collection process,which is worthy of in-depth research by industry professionals.

关 键 词：精细化服务 全血采集 应用价值 血站管理 

分 类 号：R472[医药卫生—护理学]