社会化背景下医院后勤的零缺陷管理体系的建立  

Establishment of zero defect management system for hospital logistics under the background of socialization

作　　者：韩莅莉 韩松[1] 李振飚 HAN Lili;HAN Song;LI Zhenbiao(Department of General Affairs,Beijing Tongren Hospital,Capital Medical University,Beijing 100176,China)

机构地区：[1]首都医科大学附属北京同仁医院总务处,北京100176

出　　处：《中国医药导报》2024年第17期185-188,共4页China Medical Herald

摘　　要：在现代医院管理模式中,后勤管理水平的高低直接影响医院的经济效益和社会效益,后勤社会化已成为医院发展的必要手段,也走入“管办分离”的改革局面。零缺陷管理属于过程工作质量的范畴,即工作中的完美无缺。社会化背景给医院的后勤管理提出新的挑战,如何做到零缺陷管理为医院降本增效,以增强人民群众就医获得感和满意度,是当前后勤管理的重点。本文概述社会化背景下医院后勤管理的要求,分析社会化背景下医院后勤管理的不足,总结社会化背景下医院后勤的零缺陷管理的内涵,并提出社会化背景下医院后勤零缺陷管理体系的建立措施,包括完善后勤零缺陷社会化管理的流程、建立后勤零缺陷社会化管理的质量标准与规范、加强对后勤团队的零缺陷管理、严格后勤零缺陷管理的监管措施和推行后勤零缺陷管理的智慧化等。In modern hospital management mode,the level of logistics management directly affects economic and social benefits of hospitals.Logistics socialization has become necessary means of hospital development,and has also entered a reform situation of“separation of management and office”.Zero defect management belongs to category of process work quality,which means perfection in work.The socialization background poses new challenges to the logistics management of hospitals.How to achieve zero defect management to reduce costs and increase efficiency for hospitals,so as to enhance sense of medical satisfaction and satisfaction of people,is focus of current logistics management.This article outlines requirements of hospital logistics management under the background of socialization,analyzes shortcomings of hospital logistics management under the background of socialization,summarizes connotation of zero defect management in hospital logistics under the background of socialization,and proposes establishment measures of zero defect management system in hospital logistics under the background of socialization,including improve process of socialized zero defect management in logistics,establish quality standards and norms for socialized zero defect management in logistics,strengthen zero defect management of logistics teams,strictly implement regulatory measures for zero defect management in logistics,and promote intelligence of zero defect management in logistics.

关 键 词：社会化背景 医院后勤 零缺陷管理 管理体系 监管措施 管理智慧化 

分 类 号：R197.3[医药卫生—卫生事业管理]