全流程一站式医技预约平台的设计与应用  

Design and Application of the Whole-Process One-Stop Medical Technology Appointment Platform

作　　者：闫国涛[1] 廖志轩 李星 YAN Guotao;LIAO Zhixuan;LI Xing(Department of Information,HanDan Central Hospital,Handan Hebei 056008,China)

机构地区：[1]邯郸市中心医院信息科,河北邯郸056008

出　　处：《中国医疗设备》2024年第8期67-73,共7页China Medical Devices

基　　金：2021年度河北省医学科学研究课题(202111686);2023年度邯郸市科学技术研究与发展计划项目(23422083232)。

摘　　要：目的结合院内实际情况设计全流程一站式医技预约平台,以提高医技科室的工作效率,与住院门诊协同发展,提升患者满意度。方法基于JAVA开发平台,使用全新一代的中台架构,构建多端口、全流程、一站式医技预约平台,采用WebService技术对接相关系统并映射到中台,运用动态规划算法为患者推荐最优的检查预约方案。结果多端口平台设计满足不同情况下患者进行的全流程医技预约,对全院各医技检查资源实施统筹管控,显著缩短了患者各项检查候诊时长及患者转运时长(P<0.05);医技科室效率得到大幅度提升,检查例数显著增加;患者满意度从21.44%提升至92.86%,且差异均有统计学意义(P<0.05)。结论全流程一站式医技预约平台极大地提高了检查设备的使用率,通过合理安排检查时间显著改善了医疗服务质量,间接提升了门诊接诊能力和住院病床周转率,推进了智慧医院的信息化进程。Objective To design a whole-process one-stop medical technology appointment platform based on the actual situation within the hospital,in order to improve the work efficiency of medical technology departments,develop in tandem with inpatients and outpatients,and improve patient satisfaction.Methods Based on JAVA development platform,the multi-port,whole-process and one-stop medical technology appointment platform was built by using new generation of middle platform architecture.The WebService technology was used to connect with related systems and map to middle platform,and dynamic programming algorithm was used to recommend the optimal examination reservation scheme for patients.Results The multi-port platform design enabled patients to make whole-process medical technology appointments under different circumstances,and implemented overall control of medical technology examination resources in the whole hospital.The waiting time of patients for various examinations and the transport time of patients were significantly shortened(P<0.05).The efficiency of medical technology departments was greatly improved,and the number of examination cases increased significantly.The patient satisfaction increased from 21.44%to 92.86%,and the differences were statistically significant(P<0.05).Conclusion The whole-process one-stop medical technology appointment platform greatly improves the utilization rate of inspection equipment,significantly improves the quality of medical services through reasonable arrangement of inspection time,indirectly improves the outpatient reception capacity and inpatient bed turnover rate,which promotes the informatization process of smart hospitals.

关 键 词：医技预约 中台架构 全流程 一站式 多端口 

分 类 号：R197.39[医药卫生—卫生事业管理]