贵州省医院药学服务及收费的认知情况分析  

Awareness Investigation and Strategy Analysis on Pharmaceutical Services and Fees in Hospitals in Guizhou Province

作　　者：李冬梅 杨茜[1] 孙水梅 何玲 吴帝容 刘明吉 陈萍萍 王立斌 王忠元[1] 张宏 朱珠 白雪[1] 盛长城[1] 张家兴[1] 卢蕾[2] 王雪 陈琦[1] LI Dongmei;YANG Qian;SUN Shuimei;HE Ling;WU Dirong;LIU Mingji;CHEN Pingping;WANG Libin;WANG Zhongyuan;ZHANG Hong;ZHU Zhu;BAI Xue;SHENG Changcheng;ZHANG Jiaxing;LU Lei;WANG Xue;CHEN Qi(Department of Pharmacy,Guizhou Provincial People's Hospital,Guiyang 550002,China;Department of Pharmacy,the First People's Hospital of Guiyang,Guiyang 550002,China;Department of Pharmacy,the People's Hospital of Qiannan,Duyun 558000,China)

机构地区：[1]贵州省人民医院药剂科,贵阳550002 [2]贵阳市第一人民医院药剂科,贵阳550002 [3]黔南州人民医院药剂科,都匀558000

出　　处：《医药导报》2024年第9期1410-1415,共6页Herald of Medicine

摘　　要：目的 调研贵州省内医院药学服务现状及认知情况,为探索和开展药学服务收费提供参考。方法 通过“问卷星”网站设计调查问卷,以药师、医师/护士、患者为调研对象,并针对这3类人群设计问卷,问卷中部分题目有相应差异。问卷通过微信、丁香园等网络平台发布。结果 调研共发放正式问卷655份,回收有效问卷639份,有效回收率97.56%。被调查者中药师324名(50.70%),医师和护士82名(12.83%),患者233名(36.46%),这3类人群对药学服务收费的赞同度均值分别为4.67、4.23、4.22分(满分为5分)。结论 总体上药师的专业服务受到了来自医护人员及患者的支持,但目前患者所接触的药学服务项目仍以调剂服务为主,医护人员和患者对药学服务的认识有待提高,可通过提升药师队伍专业能力、加强宣传和引导、探索“互联网+药学服务”等方面提高药师工作的认可度、公众对药学服务的知晓率,以促进药学服务的持续发展。Objective To investigate the current status and awareness of pharmaceutical services in hospitals in Guizhou province and to provide a reference for exploring and carrying out pharmaceutical service fees.Methods The questionnaire was designed by the“wjx.cn”website.Three kinds of questionnaires were designed for pharmacists,doctors,nurses,and patients as the research objects,with corresponding differences in some questions,and promoted on WeChat,Dingxiangyuan,and other network platforms.Results A total of 655 questionnaires were collected,and 639 valid questionnaires were recovered,with an effective recovery rate of 97.56%.324 pharmacists(50.70%),82 doctors and nurses(12.83%),233 patients(36.46%)were surveyed.The average approval score of these three groups of respondents on pharmaceutical service fees was 4.67,4.23,and 4.22,respectively(full score:5).Conclusions Overall,pharmacists'professional services have received support from medical staff and patients.However,patients'pharmaceutical service projects currently focus on dispensing services.The recognition of pharmacists'work and the public's awareness of pharmaceutical services can be improved by enhancing the professional ability of pharmacists,strengthening publicity and guidance,and exploring"Internet+pharmaceutical services",etc.,to promote the sustainable development of pharmaceutical services.

关 键 词：药学服务 药学服务费 认知 

分 类 号：R95[医药卫生—药学]