公交都市背景下广州市常规公交服务质量评价体系  

The Evaluation System of the Conventional Bus Service Quality in Guangzhou under the Background of Bus City

作　　者：易智君 钟志新 崔昂 苏跃江 Yi Zhijun;Zhong Zhixin;Cui Ang;Su Yuejiang

机构地区：[1]广东省道路运输事务中心 [2]广州市交通运输研究院有限公司

出　　处：《交通与港航》2024年第4期22-25,共4页Communication & Shipping

基　　金：广州市科技计划项目(202206010056)

摘　　要：紧紧围绕常规公交服务质量,从居民出行的角度建立一套公交服务质量指标体系,从而综合反映公交服务水平。具体从乘客的体验,对步行、候车、乘车、换乘四个环节的公交服务水平进行量化,把握各环节公交服务水平及服务短板,为公交由“规模增长”向“品质提升”的转型提供依据,从而为后续公交的线网优化、服务质量的提升提供依据。Establish a set of quality indicators for public transportation services from the perspective of resident travel,closely focusing on the quality of conventional public transportation services,in order to comprehensively reflect the level of public transportation services.Specifically,based on the passenger experience,quantify the level of public transportation services in the four stages of walking,waiting,boarding,and transferring,grasp the level of public transportation services and service shortcomings in each stage,provide a basis for the transformation of public transportation from"scale growth"to"quality improvement",and thus provide a basis for the optimization of the subsequent public transportation network and the improvement of service quality.

关 键 词：公交都市 常规公交 服务质量 评估 

分 类 号：U491.17[交通运输工程—交通运输规划与管理]