政策视角下的国外患者体验研究及启示  

Research and Enlightenment of Foreign Patient Experience from a Policy Perspective

作　　者：朱拓东 吴昊 王欢[3] 王红迁 ZHU Tuodong;WU Hao;WANG Huan(Southwest Hospital,Army Medical University,Chongqing,400038,China;不详)

机构地区：[1]陆军军医大学西南医院,重庆400038 [2]重庆医科大学附属第一医院,重庆400016 [3]重庆医科大学发展规划处,重庆400016

出　　处：《中国卫生质量管理》2024年第8期46-52,共7页Chinese Health Quality Management

基　　金：重庆市技术创新与应用发展专项重点项目(编号:cstc2020jscx-dxwtBX0055)。

摘　　要：目的分析政策视角下国外患者体验研究热点,对我国患者体验政策研究提出建议。方法在Web of Science核心数据库检索相关研究,采用CiteSpace 6.3.R2软件进行文献计量分析,在中国知网检索中文文献,结合计量分析结果,精读文献,开展文献综述和后续政策启示分析。结果样本文献数量呈上升趋势,研究热点主要为患者体验的内涵、影响因素与评估研究,医院政策落实、医疗服务质量与医疗服务管理模式改进研究,卫生政策制定、反馈与改进研究。结论政策视角下患者体验研究还需持续深入,建议结合我国国情,借鉴国外成熟经验,以患者为中心,加强患者体验在医疗服务治理和医疗服务质量改进方面的理论与实践研究。Objective To analyze the research hotspots of the foreign patient experience from a policy perspective and put forward suggestions for policy research on patient experience in China.Methods Relevant studies were searched in the core database of Web of Science.Bibliometric analysis was performed using CiteSpace 6.3.R2 software,and Chinese literature was searched on CNKI.Combined with the results of bibliometric analysis,intensive literature reading was carried out to carry out literature review and subsequent policy implications analysis.Results The number of sample literature showed an upward trend.The research hotspots mainly focused on the connotation,influencing factors and evaluation of patient experience,the implementation of hospital policies,improvement of medical service quality medical service management mode,and the research of health policy formulation,feedback and improvement.Conclusion The patient experience research from a policy perspective still needs to be deepened continuously.It is suggested to combine the actual national conditions of China,learn from excellent foreign experience,and take the patient as the center to strengthen the theoretical and practical research on patient experience in medical service governance and medical service quality improvement.

关 键 词：患者体验 政策 医疗服务质量 

分 类 号：R197.323[医药卫生—卫生事业管理]