智能交互出院随访平台的构建与应用研究  

Construction and application of an intelligent interactive discharge follow-up platform

作　　者：毛文平 骆金铠[1] 王力华 张杰[1] 任海艳 MAO Wenping;LUO Jinkai;WANG Lihua;ZHANG Jie;REN Haiyan

机构地区：[1]首都医科大学附属北京友谊医院护理部,北京市100050 [2]首都医科大学附属北京友谊医院信息中心,北京市100050

出　　处：《中华护理杂志》2024年第15期1812-1817,共6页Chinese Journal of Nursing

基　　金：北京市卫生健康委高层次公共卫生技术人才建设项目(2022-3-001);北京市医院管理中心2021年度“扬帆”计划重点医学专业(重点培育专业)(ZYLX202102)。

摘　　要：目的构建智能交互出院随访平台,并探讨其在出院患者随访管理中的应用效果。方法成立多部门协作研究团队,构建包括随访定制模块、随访执行模块、信息备份与统计分析模块3个部分的智能交互出院随访平台。选取2022年1月—12月北京市某三级甲等医院A、B院区出院随访患者,A院区患者应用智能交互出院随访平台进行随访,B院区患者采用人工电话随访,比较两院区随访效率;在两院区随机各选取100例出院患者,比较两组随访时长和人力投入情况。结果A院区的随访率、有效随访率分别为99.96%及95.10%,B院区分别为99.84%、99.66%,两组比较,差异具有统计学意义(χ2=19.028、2081.008,P<0.001);A院区的意见收集率为0.47%,高于B院区的0.01%(χ2=249.365,P<0.001);A院区随访耗费小时数与岗位人力数更少。结论智能交互出院随访平台可实现人机多方智能交互,能够节约护理人力及减少随访所用时间,提高出院患者随访率。Objective To build an intelligent interactive discharge follow-up platform,and to explore its application effect in the management of discharge follow-up.Methods A research team was established to construct the intelligent interactive discharge follow-up platform,which includes 3 modules,namely follow-up plan customization module,follow-up execution module,and information backup and statistical analysis module.The discharge follow-up data of branch A and B of a tertiary hospital in Beijing from January to December 2022 were selected.Patients in branch A were given manual telephone follow-up by nurses,and patients in branch B were applied by the intelligent interactive discharge follow-up platform,and the follow-up efficiency of the 2 branches was compared.100 cases of discharged patients in each of 2 hospital branches were randomly selected as research subjects,and the follow-up time and nursing manpower of 2 groups were compared.Results The follow-up rate and effective follow-up rate of branch A were 99.96%and 95.10%,while those of branch B were 99.84%and 99.66%,respectively,and the difference was statistically significant(χ2=19.028,2081.008,P<0.001).The opinion collection rate of branch A was 0.47%,which was higher than that of the branch B(0.01%)(χ2=249.365,P<0.001).The time and nursing manpower spent on follow-up was even less.Conclusion The intelligent interaction discharge follow-up platform realizes human-robot multi-party intelligent interaction,which can release nursing manpower and time,improve the follow-up rate of discharged patients.

关 键 词：“机器人+”应用 人机智能交互 出院随访 护理 

分 类 号：R47[医药卫生—护理学]