拆迁安置社区居民对社区物流终端建设满意度的影响因素研究——基于甘肃487份居民微观调查数据  

Study on Influencing Factors of Community Residents'Satisfaction with Community Logistics Terminal Construction——Based on the Micro-survey Data of 487 Residents in Gansu

作　　者：刘毅 叶立润 LIU Yi;YE Lirun(School of Management,Gansu Agricultural University,Lanzhou 730070,China;College of Finance and Economics,Gansu Agricultural University,Lanzhou 730070,China)

机构地区：[1]甘肃农业大学管理学院,甘肃兰州730070 [2]甘肃农业大学财经学院,甘肃兰州730070

出　　处：《物流科技》2024年第17期107-111,共5页Logistics Sci Tech

基　　金：甘肃省社科规划项目(YB059)。

摘　　要：加强拆迁安置社区物流终端建设对于提升居民生活便利度、帮助失地农民融入城市生活具有重要意义。文章以甘肃省拆迁安置社区为研究区域,依据问卷与访谈资料,结合S-O-R模型,构建拆迁安置社区居民对社区物流终端建设满意度影响因素的模型框架,探究影响居民对社区物流终端建设满意度的因素。结果表明,网点建设、配送效率、服务质量、包裹安全对居民满意度产生显著的正向影响,同时,居民满意度对居民使用意向产生显著的正向作用,因此,四个维度以居民满意度为中介对居民使用意向产生间接的正向作用。最后,提出促进拆迁安置社区物流终端建设提质增效的对策建议。It is of great significance to strengthen the construction of logistics terminals in resettlement communities to enhance the convenience of residents'lives and help land-lost farmers integrate into urban life.This paper takes the resettlement community in Gansu Province as the research area,builds a model framework of factors affecting residents'satisfaction with the construction of community logistics terminals based on questionnaire and interview data and the S-O-R model,and explores the factors affecting residents'satisfaction with the construction of community logistics terminals.The results show that network construction,distribution efficiency,service quality and parcel security have a significant positive impact on residents'satisfaction,and at the same time,residents'satisfaction has a significant positive effect on residents'usage intention.Therefore,the four dimensions mediated by residents'satisfaction have an indirect positive effect on residents'usage intention.Finally,the paper puts forward some suggestions to improve the quality and efficiency of logistics terminal construction in resettlement communities.

关 键 词：拆迁安置社区 社区物流终端 满意度 S-O-R模型 问卷调查 

分 类 号：F259.27[经济管理—国民经济]