无人售货柜用户体验改良设计研究与实践  

Research and Practice on User Experience Improvement Design of Unmanned Vending Machines

作　　者：崔戈 廖伟 

机构地区：[1]北京工业大学艺术设计学院

出　　处：《包装与设计》2024年第4期112-113,共2页Package & Design

摘　　要：目的探讨在交互设计理论下无人售货柜的用户痛点和改良设计思路,改善用户使用无人售货柜过程中的体验。方法主要采用访谈、问卷、观察等定量和定性的方法洞察用户行为和遇到的问题,使用因果链和文献研究的方法分析和定义设计问题,运用交互心理学的相关设计方法和原则构建交互原型。结果对用户体验问题进行深入剖析,将用户体验问题归纳为三大类,并针对这几类问题确定了设计策略,改良并丰富了原有的交互体系。结论根据交互设计理论,无人售货柜的用户体验问题实质上是交互体验缺失的问题,将无人售货柜视为智能交互对象,运用交互设计的设计方法可以有效提升无人售货柜的用户体验。Objective To explore the user pain points and improvement design ideas of unmanned vending machines under the theory of interactive design,and improve the user experience during the use of unmanned vending machines.Method The study adopts quantitative and qualitative methods such as interviews,questionnaires,and observations to gain insights into user behavior and problems encountered.The causal chain and literature research methods are used to analyze and define design problems,and relevant design methods and principles of interaction psychology are applied to construct interaction prototypes.Result The user experience problems were deeply analyzed and categorized into three types,and design strategies were developed for these types of problems,improving and enriching the original interaction system.Conclusion According to the theory of interaction design,the user experience problem of unmanned vending machines is essentially a problem of lack of interaction experience.Treating unmanned vending machines as intelligent interaction objects and using interaction design methods can effectively improve the user experience of unmanned vending machines.

关 键 词：无人售货柜 交互设计 食品健康 

分 类 号：TP3[自动化与计算机技术—计算机科学与技术]