基于用户体验的共享汽车HMI设计研究  

Research on HMI Design of Shared Cars Based on User Experience

作　　者：薛遥 骆琼 柴晶 汪善平 XUE Yao;LUO Qiong;CHAI Jing;WANG Shan-ping(User Experience Innovation Laboratory,Anhui Institute of Information Technology,Wuhu 241199,China;College of Fashion and Design,Donghua University,ShangHai 200051,China;Hubei University of Arts and Science,Xiangyang 441053,China;Chery New Energy Automobile Co.,Ltd,Wuhu 241000,China)

机构地区：[1]安徽信息工程学院用户体验创新实验室,芜湖241199 [2]东华大学服装与艺术设计学院,上海200051 [3]湖北文理学院艺术设计学院,襄阳441053 [4]奇瑞新能源汽车股份有限公司,芜湖241000

出　　处：《印刷与数字媒体技术研究》2024年第4期147-157,共11页Printing and Digital Media Technology Study

基　　金：教育部人文社科青年基金--汽车人机交互界面的适老化设计研究(No.22YJC760110);安徽省优秀青年教师重点项目--基于信息可视化的车载人机交互界面设计研究(No.YQZD2023088)。

摘　　要：为提升共享汽车人机界面(Human Machine Interface,HMI)的用户体验问题,本研究采用Kano模型与公理设计(Axiomatic Design,AD)理论相结合的方法,通过深度访谈及个案研究来获取用户需求,并参照HMI设计原则与规范进行关键设计需求以及用户需求最佳设计参数的获取,从功能层、交互层与视觉层三个维度提出了共享汽车HMI的设计方案。评价数据显示,设计方案可用性测试的SUS总分达到A-级的80.225分,对比目前市场主流的共享汽车,有较大的提升。研究结果表明,结合Kano-AD形成的设计方法与实践,可精准地获取用户需求并进行权重划分,形成设计参数,能够为设计师提供更深入、全面的需求分析和决策支持,使其能够更科学地制定设计方案,也为汽车HMI产品开发提供新思路。To enhance the driver experience of Human-Machine Interface(HMI)in shared car,in this study,integrating the Kano model with Axiomatic Design(AD)theory,gathering the user needs through in-depth interviews and case studies,and key design requirements and optimal design parameters were derived according to HMI design principles and specifications.A design scheme for the shared car HMI was proposed across three dimensions:functional,interactional,and visual layers.Evaluation data revealed that the score of the designed scheme’s SUS(System Usability Scale)usability test reached 80.225,achieving an A-level rating.It is a significant improvement compared to the current market’s mainstream shared car.The result showed that the combined Kano-AD design approach effectively captures and prioritizes user needs,generating design parameters that provided designers with deeper and more comprehensive analysis and decision support.This enables the creation of more scientifically crafted design solutions and offers fresh insights for automotive HMI product development.

关 键 词：用户体验 共享汽车 人机界面 Kano 公理设计 

分 类 号：TP311[自动化与计算机技术—计算机软件与理论] TB472[自动化与计算机技术—计算机科学与技术]