面向流程偏差根因分析的港口物流流程挖掘方法及应用  

Port logistics process mining method and application towards root cause analytics of process deviations

作　　者：蔡敏[1] 王学涛 宋容嘉 刘聪 雒兴刚 黄磊[3] Cai Min;Wang Xuetao;Song Rongjia;Liu Cong;Luo Xinggang;Huang Lei(Experimental Center of Data Science&Intelligent Decision Making,School of Management,Hangzhou Dianzi University,Hangzhou 310018,China;School of Computer Science&Technology,Shandong University of Technology,Zibo Shandong 255000,China;School of Economics&Management,Beijing Jiaotong University,Beijing 100044,China)

机构地区：[1]杭州电子科技大学数据科学与智能决策实验中心管理学院,杭州310018 [2]山东理工大学计算机科学与技术学院,山东淄博255000 [3]北京交通大学经济管理学院,北京100044

出　　处：《计算机应用研究》2024年第9期2690-2698,共9页Application Research of Computers

基　　金：国家自然科学基金资助项目(72371086,72171064,61902222);山东省泰山学者工程专项基金资助项目(tsqn201909109);山东省自然科学基金优秀青年基金项目(ZR2021YQ45);山东省高等学校青创科技计划创新团队项目(2021KJ031)。

摘　　要：港口物流是一种高度以人为中心、复杂灵活的业务流程。现有研究对其进行流程挖掘时,存在自动发现流程模型质量低的问题,同时缺少对于流程偏差进行系统化根因分析的支持,使港口流程偏差分析能力较弱。针对这一问题,提出一种面向流程偏差根因分析的港口物流流程挖掘方法。该方法基于事件日志进行港口物流活动统计实现流程绩效分析,使用Split Miner和Inductive Miner发现实际流程模型,并使用对齐方法识别流程偏差,接着结合分类决策树和桑基图对流程偏差进行根因分析。通过在某大型港口物流提货流程进行实际应用,结果表明,应用该方法能发现实际执行流程的更多细节来为流程偏差根因分析提供支持,并可以对流程偏差进行系统化的根因分析。该方法强化了港口物流流程偏差分析能力,进而降低了港口物流管理风险。Port logistics is a highly human-centered,complex and flexible business process.Existing research on process mining has the problem of automatically discovering low quality process models,and lacks support for systematic root cause analysis of process deviations,which results in a weak ability to analyze process deviations in ports.To address this issue,this paper proposed a process mining method framework for root cause analysis of process deviation in port logistics.The method was based on event logs for port logistics activity statistics,used Split Miner and Inductive Miner to discover the actual process model,used the alignment method to identify the process deviation,combined the classification decision tree and Sankey diagram to conduct root cause analysis on process deviations.Through the practical application in a large port logistics pick-up process,the results show that the method can discover more details of the actual execution process to provide support for the root cause analysis of process deviation,and carry out a systematic root cause analysis of process deviation.The method strengthens the capability of analyzing process deviations in port logistics,which in turn reduces the risk of port logistics management.

关 键 词：流程挖掘 流程发现 一致性检查 根因分析 港口物流 

分 类 号：TP399[自动化与计算机技术—计算机应用技术]