安全管理对妇产科护理人员服务质量及差错事件的影响  

The Impact of Safety Management on the Service Quality and Error Events of Obstetric and Gynecological Nursing Staff

作　　者：梁吉香 刘红霞 LIANG Jixiang;LIU Hongxia(Dongping County First People's Hospital,Dongping 271506,Shandong,China;Dongping County People's Hospital,Dongping 271500,Shandong,China)

机构地区：[1]东平县第一人民医院,山东东平271506 [2]东平县人民医院,山东东平271500

出　　处：《中国卫生产业》2024年第8期88-90,94,共4页China Health Industry

摘　　要：目的分析安全管理在提升妇产科护理人员服务质量及降低差错事件等方面的意义。方法选取2021年7月—2022年8月东平县第一人民医院妇产科护理人员40名,通过随机数字表法分成对照组和观察组,每组20名,对照组实施普通管理,观察组实施安全管理,对比两组护理人员服务质量评分、差错事件发生情况及护理满意状况。结果观察组管理后护理服务质量评分高于对照组,差异有统计学意义(P均<0.05);观察组护理总满意率为95.00%(19/20),高于对照组的70.00%(14/20),差异有统计学意义(χ^(2)=5.161,P<0.05);观察组护理差错事件少于对照组。结论强化安全管理实施后可促使护理人员服务质量得以提升,减少了护理差错事件,获得了较高护理满意度。Objective To analyze the significance of safety management in improving the service quality of obstetrics and gynecology nursing staff and reducing error events.Methods From July 2021 to August 2022,40 nursing staff in the Department of Gynaecology and Obstetrics of Dongping County First People's Hospital were selected and divided into a control group and an observation group using random number table method,with 20 people per group.The control group received general management,while the observation group received safety management.The service quality scores,occurrence of error events,and nursing satisfaction of the two groups of nursing staff were compared.Results The scores of nursing service quality in the observation group were higher than those in the control group,and the difference was statistically significant(all P<0.05).The total satisfaction rate of nursing in the observation group was 95.00%(19/20),higher than 70.00%(14/20)in the control group,and the difference was statistically significant(χ^(2)=5.161,P<0.05).The nursing error events in the observation group were less than those in the control group.Conclusion Strengthening safety management implementation can improve the service quality of nursing staff,reduce nursing error events,and achieve high nursing satisfaction.

关 键 词：安全管理 服务质量 护理操作 护理态度 差错事件 妇产科 

分 类 号：R47[医药卫生—护理学]