基于移动互联网的门诊医疗管理与服务创新研究  

Research on Outpatient Medical Management and Service Innovation Based on Mobile Internet

作　　者：程欣[1] 江孟蝶 杨晓蓉[1] CHENG Xin;JIANG Mengdie;YANG Xiaorong(Outpatient Department of West China Hospital of Sichuan University,Chengdu 610041,Sichuan,China)

机构地区：[1]四川大学华西医院门诊部,四川成都610041

出　　处：《中国卫生产业》2024年第8期149-151,共3页China Health Industry

摘　　要：目的分析基于移动互联网的门诊医疗管理的应用价值及服务创新。方法选取2019年1月—2022年12月四川大学华西医院门诊20名医务人员为研究对象,按照管理模式不同将医务人员分为对照组(n=10,传统管理模式)和研究组(n=10,移动互联网门诊医疗管理模式),并选取同一时期入院诊疗的100例患者为观察主体,两组各50例。比较两组患者管理前后缴费时间、住院预约时间、退换号率、投诉率、门诊各科室医务人员满意度。结果研究组住院缴费时间、住院预约时间短于对照组,差异有统计学意义(P均<0.05);研究组退换号率与投诉率低于对照组;研究组医务人员满意度为90.00%(9/10),高于对照组的80.00%(8/10),差异有统计学意义(P=0.048)。结论基于移动互联网的门诊医疗管理与服务创新模式的构建可缩短缴费时间与住院预约时间,提高医务人员满意度。Objective To analyze the application value and service innovation of outpatient medical management based on mobile Internet.Methods From January 2019 to December 2022,20 medical staff in the outpatient department of West China Hospital of Sichuan University were selected as the research objects.According to different management modes,the medical staff were divided into control group(n=10,traditional management mode)and research group(n=10,mobile Internet outpatient medical management mode),and 100 patients admitted to the hospital during the same period were selected as the observation subjects,with 50 cases in each group.The payment time,hospitalization appointment time,return number rate,complaint rate and satisfaction of medical staff in outpatient departments before and after management were compared between the two groups.Results The hospitalization payment time and hospitalization appointment time in the study group were shorter than those in the control group,and the differences were statistically significant(all P<0.05).The rate of return number and complaint rate in the study group were lower than those in the control group;The satisfaction of medical staff in the study group was 90.00%(9/10),which was higher than 80.00%(8/10)in the control group,and the difference was statistically significant(P=0.048).Conclusion The construction of outpatient medical management and service innovation model based on mobile Internet can shorten the time of payment and hospitalization appointment,and improve the satisfaction of medical staff.

关 键 词：移动互联网 门诊医疗管理 健康医疗 服务创新 

分 类 号：R19[医药卫生—卫生事业管理]