SWOT管理模式在医院护理管理质量改进中的作用  

The Role of SWOT Management Model in Improving the Quality of Hospital Nursing Management

作　　者：肖慧 周芬[1] 肖兰 XIAO Hui;ZHOU Fen;XIAO Lan(Nursing Department,Hanchuan People's Hospital,Hanchuan 432300,Hubei,China;Department of Hepatobiliary Pancreatic Surgery,Hanchuan People's Hospital,Hanchuan 432300,Hubei,China)

机构地区：[1]汉川市人民医院护理部,湖北汉川432300 [2]汉川市人民医院肝胆胰腺外科,湖北汉川432300

出　　处：《中国卫生产业》2024年第7期18-21,共4页China Health Industry

摘　　要：目的分析医院护理管理质量改进中使用SWOT管理模式的应用价值。方法汉川市人民医院于2023年1—7月实施常规管理模式,于2023年8月—2024年2月实施SWOT管理模式,共纳入临床住院病区护理岗位护理人员622名,分析在两种管理模式下护理人员的护理管理质量、发生的不良事件和对不同管理模式的满意度评价。结果SWOT管理模式下护理人员的护理管理质量评分高于常规管理模式,差异有统计学意义(P均<0.05)。SWOT管理模式下发生的不良事件少于常规管理模式。SWOT管理模式下护理人员的满意度为98.07%,高于常规管理模式的94.86%,差异有统计学意义(χ^(2)=9.424,P<0.05)。结论在医院护理管理中实施SWOT管理模式,可以整体提升护理管理质量,有效减少不良事件,提高护理人员的满意度。Objective To analyze the application value of SWOT management mode in the quality improvement of hospital nursing management.Methods Hanchuan People's Hospital implemented the conventional management model from January to July 2023 and implemented the SWOT management model from August 2023 to February 2024,and a total of 622 nursing staff in nursing positions in clinical inpatient wards were included.The quality of nursing management,occurrence of adverse events,and satisfaction ratings of nursing staff with different management models were analyzed under the two management models.Results Nursing staff's quality of care management scores in SWOT management mode were higher than in conventional management mode,and the difference was statistically significant(all P<0.05).Fewer adverse events occurred in SWOT management mode than in conventional management mode.Nursing staff's satisfaction was 98.07%in SWOT management mode,which was higher than that of 94.86%in conventional management mode,and the difference was statistically significant(χ^(2)=9.424,P<0.05).Conclusion The implementation of SWOT management mode in hospital nursing management can improve the quality of nursing management,and effectively reduce adverse events and improve nursing staff's satisfaction.

关 键 词：SWOT分析 管理模式 管理质量 不良事件 

分 类 号：R47[医药卫生—护理学]