某三甲综合性医院门诊突发公共卫生事件应急管理的实践与思考  

Practice and thinking on emergency management of public health emergencies in the outpatient department of a tertiary general hospital

作　　者：周星宇 杨毅 邱智渊[1] 王莺[1] 秦越萃[1] ZHOU Xingyu;YANG Yi;QIU Zhiyuan;WANG Ying;QIN Yuecui(Huashan Hospital,Fudan University,Shanghai 200032,China;不详)

机构地区：[1]复旦大学附属华山医院,上海200032 [2]复旦大学公共卫生学院·国家卫生健康委员会卫生技术评估重点实验室

出　　处：《中国国境卫生检疫杂志》2024年第4期375-377,共3页Chinese Journal of Frontier Health and Quarantine

基　　金：上海申康医院发展中心市级医院诊疗技术推广及优化管理项目(SHDC12022613)。

摘　　要：本文以新冠肺炎疫情“乙类甲管”防控实践为例,借助危机管理的PPRR模型,从疫情预防、准备、反应、恢复等4个阶段进行梳理,总结危机管理的关键要点。面对突发疫情,医院应从疫情风险预警、闭环管理应急预案制定与演练、患者安抚与就医引导、舆情处置、医疗服务恢复等环节精准发力,应对危机。Taking the initial prevention and control of COVID-19 as an example,this paper used PPRR model of crisis management to summarize the key points of crisis management from the four stages of epidemic prevention,preparation,response and recovery.In the face of sudden epidemics,hospitals should make precise efforts to deal with crisis in the aspects of epidemic risk early warning,closed-loop management emergency plan formulation and drill,patient comfort and medical treatment guidance,public opinion disposal,medical service recovery.

关 键 词：突发公共卫生事件 新冠肺炎 门诊 应急管理 PPRR模型 

分 类 号：R197[医药卫生—卫生事业管理]