医院管理在提高服务质量及实现医院可持续发展中的价值分析  

Value Analysis of Hospital Management in Improving Service Quality and Realizing Sustainable Development of Hospital

作　　者：韩相如 曹凯 韦小米 苏丽丽 HAN Xiangru;CAO Kai;WEI Miaomi;SU Lili(Clinical Teaching Office,the First Affiliated Hospital of Soochow University,Suzhou 215006,Jiangsu,China;Doctor-patient Communication Office,Shanghai Children's Medical Center,Shanghai Jiaotong University School of Medicine,Shanghai 200217,China;Social College,Soochow University,Suzhou 215000,Jiangsu,China;Fudan University Affiliated Tumor Hospital Xiamen Hospital,Xiamen 361026,Fujian,China)

机构地区：[1]苏州大学附属第一医院临床教学办公室,江苏苏州215006 [2]上海交通大学医学院附属上海儿童医学中心医患沟通办,上海200217 [3]苏州大学社会学院,江苏苏州215000 [4]复旦大学附属肿瘤医院厦门医院,福建厦门361026

出　　处：《中国卫生产业》2024年第10期14-17,共4页China Health Industry

摘　　要：目的探讨医院管理在提高服务质量及实现医院可持续发展中的价值。方法选取2022年1—12月苏州大学附属第一医院的288名医务人员作为对照组,并进行常规管理,选取2023年1—12月本院同一批医务人员作为研究组,选择全面医院管理,对比分析两组的管理满意度、风险事件发生率以及管理质量评分。结果研究组医务人员满意度为95.1%(274/288),高于对照组的83.3%(240/288),差异有统计学意义(χ^(2)=4.985,P<0.05);研究组的管理差错、管理纠纷、管理投诉等风险事件12例,而对照组中管理差错、管理纠纷、管理投诉等风险事件共52例;研究组管理质量评分高于对照组,差异有统计学意义(P均<0.05)。结论全面医院管理的实施能够明显提高管理质量,降低风险事件发生,从而提高医务人员的整体满意度,帮助医院实现可持续发展的最终目标。Objective To explore the value of hospital management in improving service quality and realizing sustainable development of hospital.Methods A total of 288 medical staff from the First Affiliated Hospital of Soochow University from January to December 2022 were selected as the control group for routine management,and the same group of medical staff from January to December 2023 were selected as the study group for total hospital management,and the management satisfaction,risk event incidence and management quality scores of the two groups were compared and analyzed.Results The satisfaction rate of medical staff in the study group was 95.1%(274/288),which was higher than 83.3%(240/288)in the control group,the difference was statistically significant(χ^(2)=4.985,P<0.05).There were 12 cases of management errors,management disputes,management complaints and other risk events in the study group,while 52 cases of management errors,management disputes,management complaints and other risk events in the control group.The management quality score of the study group was higher than that of the control group,and the differences were statistically significant(all P<0.05).Conclusion The implementation of total hospital management can significantly improve the quality of management and reduce the occurrence of risk events,thereby improving the overall satisfaction of medical staff and helping hospitals achieve the ultimate goal of sustainable development.

关 键 词：医院管理 服务质量 医院可持续发展 临床价值 满意度 综合效果 

分 类 号：R19[医药卫生—卫生事业管理]