精细化管理提高门诊预约就诊服务的实践与分析  

Practice and Experience of Fine Management in Improving Outpatient Appointment Service

作　　者：梁玉诚 韦莎 LIANG Yucheng;WEI Sha(Department of Information,Guigang People's Hospital,Guigang 537100,Guangxi Zhuang Autonomous Region,China;Medical Department,Guigang People's Hospital,Guigang 537100,Guangxi Zhuang Autonomous Region,China)

机构地区：[1]贵港市人民医院信息科,广西贵港537100 [2]贵港市人民医院医务科,广西贵港537100

出　　处：《中国卫生产业》2024年第10期227-230,共4页China Health Industry

摘　　要：贵港市人民医院将精细化管理的理念和方法引入门诊预约服务管理,以提高门诊预约率为目标,以绩效管理为重要抓手;借助信息化手段,积极构建门诊预约精细化管理体系。通过近1年半的调整,医院门诊预约诊疗率显著提升,门诊患者预约到院后平均等待时间明显缩短。医院医疗服务水平、群众认可度、满意度和社会美誉度全面提升,人民群众的就医感受明显改善。Guigang People's Hospital introduced the concept and method of fine management into the outpatient appointment service management,aiming at improving the outpatient appointment rate and taking performance management as an important starting point.With the help of information technology,we actively build a fine management system for outpatient appointments.Through the adjustment of nearly one and a half years,the outpatient appointment rate of the hospital has been significantly improved,and the average waiting time of outpatient patients after booking to the hospital has been significantly shortened.The medical service level,mass recognition,satisfaction and social reputation of the hospital have been comprehensively improved,and people's medical feelings have been significantly improved.

关 键 词：门诊管理 预约诊疗 医院 精细化管理 

分 类 号：R7[医药卫生—临床医学]