护理活动评分量表联合分层级管理在护理人力资源的应用  

Application of Nursing Activities Score combined with hierarchical management in nursing human resources

作　　者：陈方正 赵俊[2] CHEN Fangzheng;ZHAO Jun(The Fourth Affiliated Hospital of Nanjing Medical University,Nanjing,Jiangsu 211800,China)

机构地区：[1]南京医科大学第四附属医院,江苏南京211800 [2]南京医科大学医政学院,江苏南京211166

出　　处：《中国临床研究》2024年第9期1463-1466,共4页Chinese Journal of Clinical Research

摘　　要：目的探讨护理人力资源管理采取护理活动评分量表(NAS)评分联合分层级管理的效果。方法选择2022年1月至2023年12月南京医科大学第四附属医院120名护理人员作为调研对象。2022年1至12月护理人力资源管理按照传统人力资源管理方法进行人员分配(实施前);2023年1至12月采取NAS联合层级管理进行人力资源调控(实施后)。从护理技能评分、护理服务质量评分、患者对护理的满意度3个方面,对实施前后的管理效果进行评价。结果从数据可见,实施前护理人员在护理技能评分的四个维度得分均较低,实施后则有明显提升。实施后的护理服务质量评分明显高于实施前,差异有统计学意义(P<0.01)。实施后患者对护理人员的满意度明显高于实施前,差异有统计学意义(95.0%vs 77.5%,χ^(2)=15.494,P<0.01)。结论在护理人力资源管理中实施NAS评分联合分层级管理,能有效提高护理人员的护理技能、护理质量,提高患者的满意度。Objective To study the effect of nursing human resource management adopting Nursing Activities Score(NAS)joint hierarchy.Methods From January 2022 to December 2023,120 nursing staff in the Fourth Affiliated Hospital of Nanjing Medical University were included as research subjects.From January to December 2022,nursing staff was allocated according to traditional human resources management methods.From January to December 2023,nursing staff was allocated according to the NAS joint with hierarchy.Management effect was evaluated before and after the management from three aspects:nursing skill score,nursing service quality score,and nursing satisfaction.Results Before the implementation,nursing staff scored low in all four dimensions of the nursing skill score.But after the implementation,there was a significant improvement in nursing skill scores.The nursing service quality score was higher after the implementation(P<0.05).Before the implementation,nursing satisfaction was 77.5%,and after management,nursing satisfaction was 95.0%,and the difference was significant(χ^(2)=15.494,P<0.01).Conclusion The implementation of NAS score combined with hierarchy management in nursing human resource management can effectively improve the nursing skills and quality of nursing staff,and enhance patient satisfaction.

关 键 词：护理活动评分量表 分层级管理模式 人力资源管理 护理技能评分 护理服务质量评分 满意度 

分 类 号：R47[医药卫生—护理学]