解析公共服务改革中的话语混沌  

Deciphering Discourse Chaos in Public Service Reform

作　　者：刘毅[1] 关硕 Liu Yi;Guan Shuo

机构地区：[1]大连理工大学公共管理学院,大连116023

出　　处：《浙江学刊》2024年第5期228-236,240,共10页Zhejiang Academic Journal

基　　金：自然科学基金面上项目“基于语义特征计算的泛众社会风险量化评估机制研究”(72274028);教育部人文社会科学研究一般项目“基于话语混沌解析计算的应急治理风险研判机制研究”(22YJA630057)阶段性成果。

摘　　要：公共服务改革过程中的公共需求主张存在多元冲突,其结构差异性是改革方案制定、执行、反馈等一系列过程的底层驱动因素。随着新兴媒体的普及,公众表达的海量意见能够在网络空间迅速汇集,形成“话语混沌”现象,加剧了政府识别、回应公众需求的困难。在话语制度主义的理论视阈下,将话语混沌解构为话语冲突、话语模糊、话语偏差、话语潜流四种类型,并运用话语网络-话语流,理解公共服务改革中话语混沌的动态特征。建议以信息接收、信号传递、价值协商和输出这四类治理行动为中轴,快速定位需求信息,重构政府与公众之间的话语秩序,提升公共服务改革的议程合法性和方案可行性。In the process of public service reform,the advocacy of public needs faces multiple conflicts,with structural diversity serving as the fundamental driving force throughout the formulation,execution,and feedback phases of reform initiatives.With the proliferation of new media,the public's diverging opinions,as well as emotions can quickly aggregate in cyberspace,creating a phenomenon of"discourse chaos",which further weakens the government's competency to identify and respond to the request.Under the theoretical lens of discourse institutionalism,such discourse chaos is deconstructed into four types:discourse conflict,discourse ambiguity,discourse deviation,and discourse undercurrent.The discourse network-flow is then employed to help to understand the dynamic characteristics of discourse chaos in public service reform.It is suggested that the governing actions,that is the information collection and delivery,and the public value negotiation and advocacy,all aiming at deciphering discourse can speed up the information processing,and restructure the discourse order between the government and the public,thereby enhancing the legitimacy and feasibility of the public service reform initiatives.

关 键 词：公共服务改革 话语混沌 话语制度主义 

分 类 号：D630[政治法律—政治学]