个性化护理联合CICARE沟通模式在耳鼻喉门诊患者中的应用  

Application of Personalized care Combined with CICARE Communication model in Outpatients in ENT Clinic

作　　者：吕国苹[1] 田志森 张帆[1] Lv Guoping;Tian Zhisen;Zhang Fan(Qilu Hospital of Shandong University,Jinan Shandong 250012,China)

机构地区：[1]山东大学齐鲁医院,山东大学护理理论与实践创新研究中心,山东济南250012

出　　处：《齐鲁护理杂志》2024年第17期29-32,共4页Journal of Qilu Nursing

摘　　要：目的:探讨个性化护理联合CICARE沟通模式在耳鼻喉门诊患者中的应用效果。方法:采用便利取样法将2022年6月1日~2023年12月31日就诊于耳鼻喉门诊的256例患者作为研究对象,将2022年6月1日~2023年1月31日就诊的128例作为对照组,将2023年2月1日~12月31日就诊的128例作为实验组;对照组给予常规耳鼻喉门诊护理,实验组给予个性化护理联合CICARE沟通模式;比较两组护理前后护理质量、护理满意度。结果:护理后,实验组有形性感知、可靠性感知、响应性感知、保证性感知评分均高于对照组(P<0.05,P<0.01),两组移情性感知比较差异无统计学意义(P>0.05);护理后,实验组服务态度、沟通能力、就诊秩序、专业素质、护理安全、护理满意度总分均高于对照组(P<0.05,P<0.01)。结论:将个性化护理联合CICARE沟通模式应用于耳鼻喉门诊患者中,能够提高护理质量和护理满意度。Objective:To explore the application effect of personalized care combined with CICARE communication model in outpatients in ENT clinic.Methods:A total of 256 patients who visited the ENT clinic from June 1,2022 to December 31,2023 were selected as the research objects by the convenient sampling method.128 patients who visited the ENT clinic from June 1,2022 to January 31,2023 were selected as the control group,and other 128 patients who visited the ENT clinic from February 1,2023 to December 31,were selected as the experimental group.The control group was given routine nursing care in ENT clinic,while the experimental group was given personalized care combined with CICARE communication model.The nursing quality and nursing satisfaction were compared between the two groups before and after nursing care.Results:After nursing care,the scores of tangible perception,reliability perception,response perception and guarantee perception in the experimental group were higher than those in the control group(P<0.05),and there was no significant difference in empathy perception between the two groups(P>0.05).The total scores of service attitude,communication ability,order of medical service in clinic,professional quality,nursing safety and nursing satisfaction in the experimental group were higher than those in the control group after nursing care(P<0.05).Conclusion:Application of personalized care combined with CICARE communication model in outpatients in ENT clinic can improve the evaluation of nursing quality and nursing satisfaction of patients.

关 键 词：个性化护理 CICARE沟通模式 耳鼻喉门诊 

分 类 号：R473.5[医药卫生—护理学]