人工智能在电信营业厅管理系统中的应用研究  

Research on the Application of Artificial Intelligence in the Telecom Business Hall Management System

作　　者：王茜 WANG Qian(Zhongtong Service Network Yingying Technology Co.,Ltd.,Nanjing Jiangsu 210000,China)

机构地区：[1]中通服网盈科技有限公司,江苏南京210000

出　　处：《信息与电脑》2024年第12期172-174,共3页Information & Computer

摘　　要：本文探讨了人工智能(Artificial Intelligence,AI)与电信营业厅管理系统的集成,重点研究了人工智能的实际应用,包括用于客户支持的聊天机器人、个性化推荐、预测性维护、网络优化算法、数据分析洞察和自动化决策支持。此外,本文还分析了数据隐私问题、人工智能算法偏见、集成问题等挑战。通过利用人工智能,电信公司可以增强客户服务、优化网络性能,并改进运营中的决策流程。This paper discusses the integration of artificial intelligence(AI)and the management system of the telecom business hall,focuses on the practical applications of artificial intelligence,including chatbots for customer support,personalized recommendations,predictive maintenance,network optimization algorithms,data analysis insights,and automated decision support.In addition,the paper also analyzes challenges such as data privacy issues,AI algorithm bias and integration issues.By leveraging AI,telecom companies can enhance customer service,optimize network performance,and improve decision-making processes in operations.

关 键 词：人工智能 电信营业厅 管理系统 

分 类 号：F626[经济管理—产业经济] TP319[自动化与计算机技术—计算机软件与理论]