深入探讨“10S”管理法在提升药房工作效率和服务质量中的作用  

In-depth Discussion of the"10S"Management Method to Enhance the Efficiency of the Pharmacy and the Role of Service Quality

作　　者：赵凤 冯希 曾庭 ZHAO Feng;FENG Xi;ZENG Ting(Department of Pharmacy,Nanxishan Hospital,Guangxi Zhuang Autonomous Region(The Second People's Hospital of Guangxi Zhuang Autonomous Region),Guilin 541002,Guangxi Zhuang Autonomous Region,China;Department of Pharmacy,Guangxi Liuzhou Workers'Hospital(The Fourth Affiliated Hospital of Guangxi Medical University),Liu-zhou 545000,Guangxi Zhuang Autonomous Region,China)

机构地区：[1]广西壮族自治区南溪山医院(广西壮族自治区第二人民医院)药学部,广西桂林541002 [2]广西柳州市工人医院(广西医科大学第四附属医院)药学部,广西柳州545000

出　　处：《中国卫生产业》2024年第12期23-26,共4页China Health Industry

摘　　要：目的深入探讨“10S”管理法在提升药房工作效率和服务质量中的作用。方法选取2022年1—12月广西壮族自治区南溪山医院药房工作的15名工作人员为研究对象,设定为传统组,并实施传统管理法。同一批工作人员于2023年1—12月纳入探究组,实施“10S”管理法。对比两组管理效果。结果探究组药房管理质量评分高于传统组,差异有统计学意义(P均<0.05)。探究组服务质量评分高于传统组,差异有统计学意义(P均<0.05)。探究组的处方处理时间为(4.12±1.26)min、药品检索时间为(0.53±0.21)min、处方审核耗时为(0.76±0.22)min,优于传统组的(6.16±1.19)min、(1.21±0.17)min、(1.13±0.19)min,差异有统计学意义(t=37.222、79.588、40.251,P均<0.05)。结论“10S”管理法能够有效提高药房的管理质量和服务质量,同时提升工作人员的工作效率。Objective To explore the role of“10S”management method in improving the work efficiency and service quality of pharmacy.Methods A total of fifteen staff working in the pharmacy of Nanxishan Hospital of Guangxi Zhuang Autonomous Region from January to December 2022 were selected as the research objects,set as the traditional group,and the traditional management method was implemented.From January to December 2023,the same group of staff were included in the inquiry group to implement the“10S”management method.Compared the management effects of the two groups.Results The score of pharmacy management quality in the inquiry group was higher than that in the traditional group,and the differences were statistically significant(all P<0.05).The service quality score of the inquiry group were higher than those of the traditional group,and the differences were statistically significant(all P<0.05).The prescription processing time of the exploration group was(4.12±1.26)min,the drug retrieval time was(0.53±0.21)min,and the prescription review time was(0.76±0.22)min,which were better than the traditional group(6.16±1.19)min,(1.21±0.17)min,(1.13±0.19)min,the differences were statistically significant(t=37.222,79.588,40.251,all P<0.05).Conclusion The“10S”management method can effectively improve the management quality and service quality of the pharmacy,and improve the work efficiency of the staff.

关 键 词：“10S”管理法 药房管理 工作效率 服务质量 

分 类 号：R95[医药卫生—药学]