基于DEMATEL-ISM-MICMAC法的中小旅游企业组织韧性的影响因素研究  

Research on the Influencing Factors of Organizational Resilience of Small and Medium-sized Tourism Enterprises Based on DEMATEL-ISM-MICMAC Approach

作　　者：仲建兰[1] ZHONG Jianlan(Economics and Management College,Fujian Agriculture and Forestry University,Fuzhou 350001,China)

机构地区：[1]福建农林大学经济与管理学院,福建福州350001

出　　处：《商业经济与管理》2024年第9期91-104,共14页Journal of Business Economics

基　　金：福建省社会科学研究基地重大项目“生态文明视角下福建做大做强做优文旅经济的路径研究”(FJ2022JDZ036)。

摘　　要：文章探讨中小旅游企业组织韧性有助于提升其应对外部冲击和市场波动的能力,从而增强企业的持续发展和竞争力。通过文献综述和专家访谈,揭示了影响中小旅游企业组织韧性的关键因素,并利用决策试验与评价实验、解释结构模型和交叉影响矩阵相乘法(DEMATEL-ISM-MICMAC)对这些关键因素间的逻辑关系进行了分析。领导力被确认为根本驱动因素,关键在于其塑造企业应对挑战能力的作用。组织架构、合作、员工发展和组织文化等因素在加速决策、提高执行效率和促进跨部门协作中发挥重要作用。政府支持则为企业提供了必要的资源和政策环境。综上所述,通过强化领导力、优化组织架构,并充分利用政府支持,可以有效增强中小旅游企业的组织韧性,以应对市场挑战和不确定性。Exploring the organizational resilience of small and medium-sized tourism enterprises helps enhance their ability to respond to external shocks and market fluctuations,thereby strengthening sustained development and competitiveness of the enterprises.Through a literature review and expert interviews,this study reveals the key factors influencing the organizational resilience of small and medium-sized tourism enterprises and analyzes the logical relationships between these factors using the DEMATEL-ISM-MICMAC method.Leadership is identified as the fundamental driving factor,and it is crucial for shaping the enterprise s ability to respond to challenges.Factors such as organizational structure,collaboration,employee development,and organizational culture play significant roles in accelerating decision-making,improving execution efficiency,and promoting cross-departmental collaboration.Government support provides the necessary resources and policy environment for the enterprises.In summary,enhancing leadership,optimizing organizational structure,and fully leveraging government support can effectively strengthen the organizational resilience of small and medium-sized tourism enterprises to cope with market challenges and uncertainties.

关 键 词：中小旅游企业 组织韧性 影响因素 DEMATEL-ISM-MICMAC 

分 类 号：F592.3[经济管理—旅游管理]