某妇幼保健院的保健与临床服务转介管理实践  

Practice of referral management of health and clinical services in a maternal and child health hospital

作　　者：郑盼 全月 方国兴 毛舒悦 金城 李小兵 滕卫军 Zheng Pan;Quan Yue;Fang Guoxing;Mao Shuyue;Jin Cheng;Li Xiaobing;Teng Weijun(Quality Control Office,Jinhua Maternal and Child Health Hospital,Jinhua 321000,China;Department of Health Care,Jinhua Maternal and Child Health Hospital,Jinhua 321000,China;Department of Eye Health,Jinhua Maternal and Child Health Hospital,Jinhua 321000,China;Department of Ophthalmic Information,Jinhua Maternal and Child Health Hospital,Jinhua 321000,China;Jinhua Maternal and Child Health Hospital,Jinhua 321000,China;Jinhua Municipal Health Commission,Jinhua 321000,China)

机构地区：[1]金华市妇幼保健院质控办,金华321000 [2]金华市妇幼保健院保健部,金华321000 [3]金华市妇幼保健院眼保健科,金华321000 [4]金华市妇幼保健院信息科,金华321000 [5]金华市妇幼保健院,金华321000 [6]金华市卫生健康委员会,金华321000

出　　处：《中华医院管理杂志》2024年第8期647-650,共4页Chinese Journal of Hospital Administration

基　　金：金华市重点科学技术研究项目(2021-3-140)。

摘　　要：妇幼保健院做好保健与临床服务转介管理对于提升患者就医体验,提高妇幼健康服务效率和服务质量具有重要作用。某三级甲等妇幼保健院开展了基于信息化建设的保健与临床服务转介管理实践,设计构建嵌入医院信息系统的转介信息模块并于2021年7月开始在门诊应用,同时进行了相应的制度和流程建设,以及质量控制管理和持续改进。2021年7—12月的门诊转介率为2.8%(11466/412808),2022年1—6月为5.6%(22705/402586),2022年7—12月为5.5%(22233/402959),2023年1—6月的转介率为6.7%(23373/347898),转介率获得持续提升,可为其他妇幼保健机构的转介管理提供参考。Effective referral management of health and clinical services in maternal and child health hospitals plays an important role in enhancing patients′medical experience,improving the efficiency and quality of maternal and child health services.A tertiary grade A maternal and child health hospital has carried out a practice of health and clinical service referral management based on information technology construction.A referral information module embedded in the hospital information system has been designed and constructed,and started to be applied in outpatient clinics in July 2021.At the same time,corresponding system and process construction,as well as quality control management and continuous improvement,have been carried out.The outpatient referral rate from July to December 2021 was 2.8%(11466/412808),from January to June 2022 it was 5.6%(22705/402586),from July to December 2022 it was 5.5%(22233/402959),and from January to June 2023 it was 6.7%(23373/347898).The referral rate has continued to improve and can provide reference for the referral management of other maternal and child health institutions.

关 键 词：诊疗工作管理 医学 妇幼保健院 整合医疗保健服务 转介 信息化管理 

分 类 号：R197.5[医药卫生—卫生事业管理]