数据支撑的门诊质量智能精细管理实践  

Practice of Data-supported Intelligent and Refined Management in Qutpatient Quality

作　　者：龙燕 王秀薇 张蕾 向勤 刘睿 魏泉玥 刘朝辉 LONG Yan;TANG Xiu-wei;ZHANG Lei;XIANG Qin;LIU Rui;WEI Quan-yue;LIU Zhao-hui(Outpatient Department,Ary Specialty Medical Center,Chongqing 400042,China)

机构地区：[1]陆军特色医学中心门诊部,重庆市400042

出　　处：《现代医院管理》2024年第5期44-47,共4页Modern Hospital Management

基　　金：重庆市科卫联合医学科研重点项目(2018ZDXM040)。

摘　　要：目的探讨数据支撑的门诊质量智能精细管理实践效果。方法通过分析门诊质量控制特点以及重庆市三级医院门诊质量控制现状调研,研究确立了门诊质量控制标准体系,通过构建前端操作便捷、后端管理智能的数据+质控平台,实现门诊质量控制的智能精细管理。结果通过数据支撑的门诊质量智能精细管理实践应用,包括出诊效率、等候时间、准时就诊、文书合格率、满意度、有效投诉等门诊质量管理指标得到提升和优化。结论数据支撑的门诊质量智能精细管理,实现了门诊质量控制的科学化、规范化、效率化,促进了门诊各项医疗和护理工作质量提升,有效提高了门诊质量控制管理效能。Objective:To explore the practical effect of itelligent and refined management of outpatient quality supported by data.Method:A standard system for outpatient quality control was established through analyzing the characteristics of outpatient quality control and conducting research on the current situation of outpatient quality control in 3a hospitals in Chongqing.By constructing a data+quality control platform with convenient front-end operation and intelligent back-end management,intelligent and refined management of outpatient quality control was achieved.Result:Through the practical application of intelligent and refined management of outpatient quality supported by data,outpatient quality management indicators such as visit efficiency,waiting time,on-time treatment,document qualification rate,satisfaction,and effective complaints have been improved and optimized.Conclusion:The intelligent and refined management of outpatient quality supported by data has achieved the scientific,standardized,and efficient control of outpatient quality,promoted the improvement of various medical and nursing work quality in outpatient clinics,and effectively improved the efficiency of outpatient quality control management.

关 键 词：门诊 质量控制标准 智能精细 

分 类 号：R197[医药卫生—卫生事业管理]