差错管理氛围对社区居民持续参与旅游发展的影响研究  

The effects of error management climate on community residents′continuous participation in tourism development

作　　者：宋云涛 胥兴安 肖洪磊[2] SONG Yuntao;XU Xingan;XIAO Honglei(College of International Tourism and Public Administration,Hainan University,Haikou 570228;College of Humanities and Social Sciences,Yunnan Agricultural University,Kunming 650201,China)

机构地区：[1]海南大学国际旅游与公共管理学院,海口570228 [2]云南农业大学人文社会科学学院,昆明650201

出　　处：《干旱区资源与环境》2024年第10期191-198,共8页Journal of Arid Land Resources and Environment

基　　金：国家自然科学基金地区科学基金项目(72262012,71962006);海南省自然科学基金高层次人才项目(722RC633);海南省自然科学基金面上项目(723MS024);海南省哲学社会科学海南省全域旅游研究基地课题(HNSK(JD)23-13);云南省研究生优质课程建设项目(2023YJSYZKC06)资助。

摘　　要：差错难以避免,而在旅游社区中,如何妥善应对居民在旅游服务过程中的差错,不仅关系着居民能否持续参与旅游发展,更是决定当地旅游能否实现永续发展的关键所在。文中聚焦云南石林,通过实证研究发现:良性的差错管理氛围能够激励居民持续地参与社区旅游发展;建设性责任知觉和角色宽度自我效能发挥了重要的中介作用;主动性人格在差错管理氛围与建设性责任知觉之间起到负向调节作用。研究对于提升旅游社区管理水平以及激励居民参与旅游发展具有重要意义,有助于推动旅游社区可持续发展。Errors are difficult to avoid in the tourism community,so,how to properly deal with the residents′errors in the process of tourism service not only relates to whether residents can continuously participate in tourism development,but also determines whether local tourism can achieve sustainable development.Based on the survey in Shilin,Yunnan province,this study finds out that positive error management climate can motivate residents to participate in community tourism development continuously,constructive responsibility perception and role breadth self-efficacy play an important mediating role,and proactive personality plays a negative moderating role between error management climate and constructive responsibility perception.The result of the study is of great significance to improve the management level of tourism community and encourage residents to participate in tourism development,and is helpful to promote the sustainable development of tourism community.

关 键 词：差错管理氛围 持续参与旅游发展 建设性责任知觉 角色宽度自我效能 主动性人格 

分 类 号：F592.3[经济管理—旅游管理]