消解“指尖上的负担”:基层移动政务办公平台优化路径探索  

Eliminating the"Burden on Fingertips":Exploring the Optimization Path of Grassroots Mobile Government Office Platform

作　　者：张帆[1] 陈旻铮 ZHANG Fan;CHEN Minzheng

机构地区：[1]首都经济贸易大学特大城市经济社会发展研究院 [2]首都经济贸易大学城市经济与公共管理学院

出　　处：《信息技术与管理应用》2024年第4期10-21,共12页Information Technology and Management Application

摘　　要：目前,与广受好评的面向企业和公众的政务服务类APP形成鲜明对比的是,面向政府部门及其工作人员的政务办公类APP不仅备受诟病,还时常被当作引发基层数字负担的元凶之一。为了探究此种现象的成因,本文对五省两市部分乡镇村社的基层移动政务办公平台进行了深入调研,并结合相关数据,对当前基层减负工作在政务APP规范清理等方面的进展和问题进行了多维度分析。研究发现,“指尖上的负担”之所以难于完全消解,很大程度上是因为基层移动政务办公平台发展相对滞后。而平台供给之所以不尽如人意,是因为各地在数字政府建设中普遍存在重前端、轻后端的倾向;所采取的治理举措大多只消除了表面乱象,而鲜少触及政务APP本身开发、优化和运营的技术逻辑。由此,本文提出,推进基层移动政务办公平台建设,实现政务办公类APP的有效治理,需落实数字机关建设理念,在技术层面提升产品质量,改进建设和运营模式;在管理层面关注用户需求,同时充分发掘平台潜力,强化数字赋能,切实为基层减负。Currently,in sharp contrast to the widely acclaimed government service apps targeting enterprises and the public,government office apps designed for government departments and their staff are not only heavily criticized but also frequently regarded as one of the culprits causing digital burdens at the grassroots level.To delve into the causes of this phenomenon,this paper conducts an in-depth investigation into the grassroots mobile government office platforms in selected towns and communities across five provinces and two municipalities.Based on relevant data,it conducts a multi-dimensional analysis of the current progress and issues in the grassroots burden reduction work,particularly in the governance of government apps.The study finds that the"burden on fingertips"is difficult to completely eliminate,largely due to the relatively lagging development of grassroots mobile government office platforms.The unsatisfactory supply of platforms stems from the prevalent tendency of emphasizing the frontend over the backend in digital government construction across regions.Most of the governance measures taken have merely eliminated superficial irregularities,rarely touching upon the technical logic of the development,optimization,and operation of government apps themselves.Consequently,this paper proposes that to promote the construction of grassroots mobile government office platforms and achieve effective governance of government office apps,it is necessary to implement the concept of digital government organs building,enhance product quality,and improve construction and operation modes at the technical level.At the management level,attention should be paid to user needs while fully exploiting platform potential,strengthening digital empowerment,and effectively reducing burdens at the grassroots level.

关 键 词：政务APP 移动政务办公 数字机关 基层减负 

分 类 号：D630[政治法律—政治学]