某三甲医院泌尿外科患者护理服务满意度的影响因素分析  

Analysis of Influencing Factors on Nursing Service Satisfaction of Urology Patients in a Tertiary Hospital

作　　者：李珊珊[1] 兰建国 白培德 LI Shanshan;LAN Jianguo;BAI Peide(Department of Urology Surgery,the First Affiliated Hospital of Xiamen University,Xiamen Fujian 361003,China)

机构地区：[1]厦门大学附属第一医院泌尿外科,福建厦门361003

出　　处：《中国卫生标准管理》2024年第19期156-160,共5页China Health Standard Management

基　　金：福建省自然科学基金项目(面上)(2021J011349)。

摘　　要：目的探讨泌尿外科住院患者护理服务满意度的影响因素,为提高患者满意度提供参考。方法选取厦门大学附属第一医院2022年1月—2023年8月的泌尿外科住院患者并符合纳入标准的5062例患者为研究对象。应用护理部定制的满意度问卷进行无记名调查,并进行数据统计分析。结果泌尿外科护理服务满意度平均百分比为(96.81±0.69)%;不同性别[(77.58±6.07)分、(76.77±7.27)分]、年龄[(77.41±6.62)分、(77.69±6.18)分、(77.12±6.57)分]、文化程度[(77.29±6.58)分、(77.44±6.31)分、(77.25±5.94)分、(76.35±6.74)分]的满意度总分值比较,差异有统计学意义(P<0.05);在性别和年龄方面,护理服务满意度的各维度比较差异有统计学意义(P<0.05)。对护理服务满意度进行病区因素单因素分析,患者人均输液量[(77.76±0.60)分、(77.43±0.33)分、(76.99±0.54)分]、日间手术占比[(77.64±0.54)分、(77.13±0.49)分]和夜班平均护理患者数[(77.62±0.50)分、(77.03±0.52)分]的满意度比较,差异有统计学意义(P<0.05)。多元线性回归分析显示,人均输液量和夜班平均护理患者数等病区因素是护理满意度的影响因素(t=-2.794、-2.508,P=0.015、0.045)。结论护理人员应关注不同类型患者的需求,提供个性化的护理服务;护理领导者应关注科室的工作量和人力情况,合理弹性排班,以提高整体护理满意度。此文的研究结果为提高住院患者护理服务满意度,后期优质护理标准制定提供了借鉴内容。Objective To explorethe effect of nursing service satisfaction among hospitalized patients in urology,providing reference for improving patient satisfaction.Methods A total of 5062 inpatients in the department of urology surgery,the First Affiliated Hospital of Xiamen University from January 2022 to August 2023 who met the inclusion criteria were selected as the study subjects.The anonymous survey was conducted using the satisfaction questionnaire customized by the nursing department,and the data was statistically analyzed.Results The average percentage of satisfaction with urological nursing services was(96.81±0.69)%.Compared the total satisfaction scores among different genders[(77.58±6.07)points,(76.77±7.27)points],ages[(77.41±6.62)points,(77.69±6.18)points,(77.12±6.57)points],and educational levels[(77.29±6.58)points,(77.44±6.31)points,(77.25±5.94)points,(76.35±6.74)points],the differences were statistically significant(P<0.05).There were statistically significant differences in the dimensions of nursing service satisfaction in terms of gender and age(P<0.05).Univariate analysis of ward factors was carried out on nursing service satisfaction,which showed that the average infusion volume per patient[(77.76±0.60)points,(77.43±0.33)points,(76.99±0.54)points],the proportion of daytime surgeries[(77.64±0.54)points,(77.13±0.49)points],and the average number of nursing patients on night shifts[(77.62±0.50)points,(77.03±0.52)points]were compared,and the differences were statistically siginificant(P<0.05).Multiple linear regression analysis showed that,the ward factors such as per capita infusion volume and the average number of nursing patients on night shifts were the influencing factors of nursing satisfaction(t=-2.794,-2.508,P=0.015,0.045).Conclusion Nursing staff should pay attention to the needs of different types of patients and provide personalized nursing services.Nursing leaders should pay attention to the workload and manpower situation of the department,and have reasonable and flexible sch

关 键 词：住院患者 泌尿外科 护理服务 满意度 影响因素 护理人力配置 

分 类 号：R473[医药卫生—护理学]