健康焦虑人群信息行为的类型、特征及影响因素  

The Types,Characteristics and Influencing Factors of Information Behavior in People with Health Anxiety

作　　者：陈旖旎 周晓英[3] 岳丽欣 池文浩 CHEN Yini;ZHOU Xiaoying;YUE Lixin;CHI Wenhao(School of Public Management,Inner Mongolia University,Hohhot,010021;Social Governance and Innovation Research Base in Inner Mongolia Autonomous,Hohhot,010021;School of Information Resources Management,Renmin University of China,Beijing,100872;School of Journalism and Communication,Nanjing Normal University,Nanjing,210023;Inner Mongolia Honder College of Arts and Sciences,Hohhot,010070)

机构地区：[1]内蒙古大学公共管理学院,呼和浩特010021 [2]内蒙古社会治理与创新研究基地,呼和浩特010021 [3]中国人民大学信息资源管理学院,北京100872 [4]南京师范大学新闻与传播学院,南京210023 [5]内蒙古鸿德文理学院,呼和浩特010070

出　　处：《图书情报知识》2024年第5期89-102,共14页Documentation,Information & Knowledge

基　　金：国家社会科学基金重点项目“全媒体语境下的信息流行病学理论与实践研究”(20AZD132)的研究成果之一。

摘　　要：[目的/意义]通过分析健康焦虑人群信息行为的类型、特征及影响因素,探索其信息行为特征形成原因与过程,发现健康焦虑人群使用网络健康信息的问题,为网络健康信息管理提供参考。[研究设计/方法]采取深度访谈法收集访谈资料,采用无干扰研究法收集微信群聊记录,并对其进行扎根理论编码分析,识别健康焦虑人群信息行为的类型、特征与影响因素,分析与解读它们之间的相互作用关系,探讨信息行为形成的过程与原因。[结论/发现]健康焦虑人群的信息行为是在信息认知偏差、个体需求、个体动机和网络环境的影响下产生的,涉及信息搜寻行为、信息评估行为、信息利用行为、信息分享行为和信息规避行为五种主要类型,并逐渐表现出对健康信息的强迫性需求和联想、对健康信息的极高要求、对健康信息的极度依赖三种主要行为特征。[创新/价值]分析了信息认知偏差对健康焦虑人群信息行为的影响,归纳了健康焦虑人群的信息行为类型与典型特征。[Purpose/Significance]By analyzing the types,characteristics and influencing factors of information behavior of people with health anxiety,this paper intends to explore the causes and processes of the formation of information behavioral characteristics among people with health anxiety,find out the problems of individuals with health anxiety when using network health information,and put forward suggestions for network health information management.[Design/Methodology]The in-depth interview and non-interference research methods were respectively adopted to conduct Grounded theory coding analysis on the interview data and WeChat group chat records,identify the types of information behavior,behavioral characteristics,and influencing factors of people with health anxiety,analyze and explain the information behavior types,influencing factors and their interaction relationships.The formation process and reason of information behavior were discussed.[Findings/Conclusion]The information behavior of people with health anxiety is carried out under the influence of information cognition bias,individual needs,individual motivation and network environment.It mainly involves information searching behavior,information evaluation behavior,information utilization behavior,information sharing behavior and information avoidance behavior.And gradually,it presents three major behavioral characteristics:obsessive needs and associations for health information,high requirements for health information,and extreme reliance on health information.[Originality/Value]This study analysed the influence of information cognitive bias on information behavior of people with health anxiety,summarized the types and typical characteristics of information behaviors of people with health anxiety.

关 键 词：健康焦虑 信息行为 健康信息 认知偏差 

分 类 号：G203[文化科学—传播学]