基于互联网医院的预就诊服务模式创新  

Innovation of Pre-visit Service Mode Based on Internet Hospital

作　　者：胡筱涵 葛帅 王震坤 李刚 姚刚 HU Xiaohan;GE Shuai;WANG Zhenkun(Tongji Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan,Hubei,430030,China;不详)

机构地区：[1]华中科技大学同济医学院附属同济医院,湖北武汉430030

出　　处：《中国卫生质量管理》2024年第10期1-5,共5页Chinese Health Quality Management

基　　金：国家自然科学基金青年科学基金项目(编号:71804050);华中科技大学同济医学院附属同济医院院内重点项目(编号:2022A08)。

摘　　要：我国大型公立综合医院门诊普遍存在患者多、流程繁、体验差等现象。针对门诊患者就医面临的“痛点”和“堵点”,充分发挥互联网医院优势,探索提升门诊服务效能的新路径,从建立线上线下一体化号源和医技预约体系、基于在线咨询前置复诊环节、提供诊后连续医疗服务、人工智能赋能全流程就诊等四个方面构建了复诊患者预就诊服务模式,减轻了复诊患者奔波之苦,改善了患者体验。Outpatient department of large public hospitals in China commonly experience phenomena such as high patient volume,complex processes,and poor patient experience.In view of the"pain points"and"blockage points"faced by outpatients when seeking medical treatment,one hospital give full play to the advantages of Internet hospital,and explore new ways to improve the efficiency of outpatient service.The pre-visit service mode for re-visit patients was constructed from four aspects,including the establishment of online and offline integrated number source and medical technology appointment system,the utilization of online consultation as a pre-step for the follow-up link,continuous medical service after diagnosis,and artificial intelligence enabling the whole process of medical treatment,which reduced the suffering of re-visit patients running around,and improved the patients'medical experience.

关 键 词：预就诊 门诊 复诊 互联网医院 患者体验 服务质量 

分 类 号：R197.323[医药卫生—卫生事业管理]