基于改善患者就医体验的门诊服务模式构建与效果分析  

Construction and Effect Analysis of Outpatient Service Mode Based on the Improvement of Patients'Medical Experience

作　　者：何梅[1] 谭君[1] 王海燕[1] 曾丹[1] 贺玲玲 HE Mei;TAN Jun;WANG Haiyan(Mianyang Central Hospital,Mianyang,Sichuan,621000,China;不详)

机构地区：[1]绵阳市中心医院,四川绵阳621000

出　　处：《中国卫生质量管理》2024年第10期14-17,共4页Chinese Health Quality Management

基　　金：绵阳市社会科学界联合会“不同年龄组门诊患者就医服务需求研究”(编号:MY2023YB126)。

摘　　要：门诊服务质量直接影响患者就医体验。绵阳市中心医院以患者为中心,聚焦就医流程、服务要素、特殊群体就医需求、组织保障等,简化服务流程,优化服务要素配置,满足特殊群体就医需求,实现了门诊服务的精细化管理,改善了患者就医体验。The quality of outpatient service directly affects the patients'medical experience.Mianyang Central Hospital adheres to patient-centered,focusing on medical treatment process,service elements,medical needs of special populations,organizational guarantee,simplified service processes,optimized service element configuration,and met the medical needs of special groups,which realized the refined management of outpatient services and improved the patients'medical experience.

关 键 词：患者就医体验 门诊 服务模式 服务质量 

分 类 号：R197.323[医药卫生—卫生事业管理]