基于微信公众号的病案下载服务平台的设计与实现  

Design and Implementation of Medical Record Download Service Platform Based on WeChat Official Account

作　　者：马群圣 袁骏毅 荣雯雯 岑星星 MA Qunsheng;YUAN Junyi;RONG Wenwen;CEN Xingxing(Information Center,Shanghai Chest Hospital,Shanghai Jiao Tong University School of Medicine,Shanghai 200030,China;Statistical Center,Shanghai Chest Hospital,Shanghai Jiao Tong University School of Medicine,Shanghai 200030,China)

机构地区：[1]上海市胸科医院/上海交通大学医学院附属胸科医院信息中心,上海200030 [2]上海市胸科医院/上海交通大学医学院附属胸科医院统计中心,上海200030

出　　处：《中国医疗设备》2024年第11期62-68,共7页China Medical Devices

基　　金：上海市经信委城市数字化转型专项(202301002);上海申康医院发展中心市级医院诊疗技术推广及优化管理项目(SHDC22023214);上海市医院协会医院管理研究基金(Q2022065)。

摘　　要：目的基于医院微信公众号,搭建病案下载服务平台,进一步优化病案服务流程,提升服务效率和患者服务体验。方法利用互联网技术,基于医院微信公众号,采用Vue+WebAPI+ESB的前后端分离技术,以Microsoft Visual Studio15.0、.Netframework4.5为开发工具,采用MicrosoftSQLServer2016数据库存储,设计并实现病案下载服务平台。选取2023年8—11月的病案下载申请人数为观察组(n=712);同期抽取等量的线上病案复印申请人数作为对照组(n=712),对比分析2组模式的用时时长,评价该平台对工作效率的影响;通过对比分析2023年度病案下载模式与病案复印模式的经济成本,评价病案下载模式对经济成本的影响。结果观察组用时明显低于对照组,差异有统计学意义(P<0.05);用户满意度调研显示,用户对平台的满意度较高;病案下载模式经济成本远小于病案复印模式。结论通过建立基于微信公众号的病案下载服务平台,有效地满足了患者对病案下载的需求,减轻了患者往返医院的负担,节省了时间和经济成本。同时,该平台也提高了医院工作人员的效率,为患者提供了更加优质的服务。Objective To build a medical record download service platform based on the hospital’s WeChat official account,to further optimize the medical record service process,and improve service efficiency and patient service experience.Methods Using internet technology,based on the hospital’s WeChat official account,the medical record download service platform was designed and implemented by adopting Vue+WebAPI+ESB front-end separation technology,using Microsoft Visual Studio15.0 and.Net framework 4.5 as the development tools,and using Microsoft SQL Server 2016 as database storage.The number of medical record download platform applicants from August to November 2023 was selected as the observation group(n=712).In the same period,an equal number of online medical record copying applicants were selected as the control group(n=712).The time of the two groups of modes was compared and analyzed to evaluate the impact of the platform on work efficiency.By comparing and analyzing the economic costs of medical record download mode and medical record copying mode for the year 2023,the impact of medical record download mode on economic costs was evaluated.Results The observation group had significantly lower time consumption than the control group,and the difference between the two groups was statistically significant(P<0.05).According to the user satisfaction survey,users had a high degree of satisfaction with the platform.The economic cost of the medical record download mode was much lower than that of the medical record copying mode.Conclusion By establishing a medical record download service platform based on WeChat official account,it effectively meets the patients’demand for medical record download,reduces their burden of traveling to and from the hospital,and saves time and economic costs.At the same time,the platform has also improved the efficiency of hospital staff and provided patients with better quality services.

关 键 词：微信公众号 互联网技术 病案下载服务平台 线上病案 病案复印 智慧医疗 智慧医院 

分 类 号：R197.32[医药卫生—卫生事业管理]