公众参与情境下的政府数字治理创新路径——以北京网络问政平台主题分析为例  

Innovative Approaches to Digital Governance in the Context of Public Participation:A Thematic Analysis of Beijing Online Governance Platform

作　　者：陈媛媛[1] 陈志鹏 CHEN Yuanyuan;CHEN Zhipeng

机构地区：[1]黑龙江大学信息管理学院

出　　处：《图书馆论坛》2024年第11期78-89,共12页Library Tribune

基　　金：国家社科基金:面上项目“数据要素市场利益相关主体的价值共创路径研究”(项目编号:23BTQ091)研究成果。

摘　　要：政府数字治理是我国社会治理创新的核心议题,通过公众微观诉求视角分析政府数字治理现状、问题和创新路径,能为政府数字治理实践提供思路。文章利用BERTopic与Sentence-BERT结合方式,提取北京地区人民网“领导留言板”的公众诉求与政府回应文本主题信息,从主题的向量特征、主题内容、主题关联性等维度分析,发现政府数字治理存在消极应对、回应被动、公众评价与反馈机制不完善、应对能力有限导致的治理困境等问题。文章提出治理思想文化创新、治理技术手段创新、治理评价体系创新、治理模式机制创新等创新路径。Government’s digital governance is a core issue for social governance innovation in China.Analyzing the status quo,problems,and innovative ways of government digital governance from the perspective of public micro-demands can shed light on the practice of government digital governance.Using BERTopic and Sentence-BERT,this paper extracts the thematic information of public demands and government responses from the"Leaders’Message Board"on the People's Daily Online in Beijing,and analyses them in terms of vector features,thematic content,and thematic relevance,and so on.The study finds that there are problems in the government digital governance,such as passive responses,imperfect public evaluation and feedback mechanisms,and governance challenges arising from the limited response capacity.The paper proposes some innovative approaches in governance,including innovation in governance ideology and culture,innovation in governance technology and approach,innovation in governance evaluation system,and innovation in governance model and mechanism.

关 键 词：数字治理 政府数字治理 信息行为理论 政治系统理论 主题模型法 

分 类 号：F49[经济管理—产业经济] D630.9[政治法律—政治学] D63[政治法律—中外政治制度]