持续的质量改进机制对患者满意度的影响  

Improving Quality of Hospital Outpatient Environment,Facilities and Satisfaction Degree of Patients Continuously

作　　者：顾蕾 GU Lei(Ehu Branch,Wuxi City Xishan People's Hospital,Wuxi,Jiangsu 214000)

机构地区：[1]无锡市锡山人民医院鹅湖分院,江苏无锡214000

出　　处：《智慧健康》2024年第25期148-150,154,共4页Smart Healthcare

摘　　要：目的 探讨持续的质量改进机制对患者满意度的影响。方法 选取本院门诊2022年4月—2023年10月收治的120例患者作为研究对象,将其随机分为对照组和研究组,每组60例。其中,对照组行常规门诊干预,研究组采取持续质量改进(CQI)干预,对比两组患者满意程度。结果 研究结果显示,研究组的门诊分诊和候诊时长显著缩短,门诊服务表现明显提高(P<0.05),且患者的满意度也远超对照组,组间差异有统计学意义(P<0.05)。结论 持续质量改进机制能够精准地识别并优化门诊环境与设备中存在的不足,显著提升了患者的满意度,取得了具有重要临床应用价值的成果。Objective To explore continuous improvement of hospital outpatient environment and facility quality,and satisfaction degree of patients.Methods The paper chose 120 patients in our outpatient department from April 2022 to October 2023 as study subjects,and divided them into control group and study group randomly,with 60 cases in each group.Control group was treated with routine mode,while experimental group with continuous quality improvement(CQI)intervention.Satisfaction degree was compared between two groups.Results Research showed,outpatient triage and waiting time of study group was significantly shorter,outpatient service performance was significantly improved(P<0.05),and satisfaction degree of patients was higher than control group,with statistical significance for above,(P<0.05).Conclusion Based on detailed comprehensive analysis,continuous quality improvement mechanism can identify and optimize defects of outpatient environment and equipment in our hospital accurately,improve satisfaction degree of patients significantly,which can achieve high application valuable clinically.

关 键 词：持续改进质量 门诊环境设施 患者满意度 

分 类 号：R197.323[医药卫生—卫生事业管理]