智能排队叫号系统在医院眼科检查室的应用研究  

Application research of intelligent queue calling system in hospital ophthalmology examination rooms

作　　者：张昊[1] 李瑞 代大磊 唐轶 赵雷 Zhang Hao;Li Rui;Dai Dalei;Tang Yi;Zhao Lei(Information Management and Data Center,Beijing Tiantan Hospital,Capital Medical University,Beijing 100050,China;Beijing Yingtong Yuanjian Information Technology Co.,Ltd,Beijing 100080,China)

机构地区：[1]首都医科大学附属北京天坛医院信息管理与数据中心,北京100050 [2]北京鹰瞳远见信息科技有限公司,北京100080

出　　处：《眼科》2024年第6期457-460,共4页Ophthalmology in China

摘　　要：目的探讨医院眼科检查室应用智能排队叫号系统的效能。设计单组前测-后测设计。研究对象在北京天坛医院眼科检查室,分别在智能排队叫号系统启用前、后各选取20名接受检查的患者。方法在智能排队叫号系统启用前和启用后,对均接激光扫描检眼镜眼底检查、OCT检查、UBM检查的患者,分别记录从护士站登记检查开始到进入检查室进行检查前的平均等待时间,以及整个检查流程总时长。在就诊高峰时段(周一上午8:00至9:30),记录检查医生为患者进行激光扫描检眼镜眼底检查的完成数量。系统启用前采用秒表和计数器进行人工记录,系统启用后则通过系统自动记录。用自行设计的问卷调查表对系统启用前和启用后检查的患者进行满意度调查。主要指标患者平均等待时间、检查流程总时长、就诊高峰时段检查患者数量、患者满意度。结果启用新的叫号系统后,患者平均等待时间,从系统启用前的平均(65.9±14.7)分钟降至(50.1±11.8)分钟,降幅达23.9%(t=-5.62,P<0.001);检查流程总时长,由系统启用前的平均(73.2±14.4)分钟降低至(57.2±11.5)分钟,减少22.9%(t=-6.44,P<0.001);就诊高峰时段检查患者数量,由系统启用前的平均31.1人增至37.1人,增长19.2%(U=9,P=0.03);患者满意度,由系统启用前的(68.5±7.5)分升至(86.7±6.0)分,增长率达26.5%(t=-11.58,P<0.001)。结论智能叫号系统的应用显著降低了患者候检时间和检查流程的整体耗时,有效提升了高峰时段的检查效率,并提高了患者的满意度。Objective To investigate the effectiveness of an intelligent queue calling system in ophthalmology examination rooms at hospitals.Design One-group pretest-posttest.Participants At the Ophthalmology Department of Beijing Tiantan Hospital,20 patients undergoing examinations were selected both before and after the implementation of the queue calling system.Methods Before and after the implementation of the intelligent queue calling system,the average waiting time from registration at the nursing station to entering the examination room,as well as the total duration of the entire examination process,were recorded for patients who underwent laser scanning ophthalmoscopy,OCT,and UBM examinations.During peak consultation hours(Monday morning,8:00 to 9:30),the number of patients completing laser scanning ophthalmoscopy was recorded.Before the system was implemented,data were manually recorded using stopwatches and counters;after implementation,the system automatically recorded the data.Patient satisfaction was surveyed using a self-designed questionnaire before and after the system's implementation.Main Outcome Measures Average patient waiting time,total examination process duration,number of patients examined during peak consultation hours,and patient satisfaction.Results Compared to before the system was implemented,the average waiting time for patients decreased from(65.9±14.7)minutes to(50.1±11.8)minutes after the new calling system was implemented,a reduction of 23.9%(t=-5.62,P<0.001);the total examination process duration decreased from(73.2±14.4)minutes to(57.2±11.5)minutes,a reduction of 22.9%(t=-6.44,P<0.001);the number of patients examined during peak consultation hours increased from an average of 31.1 to 37.1,a growth of 19.2%(U=9,P=0.03);and the patient satisfaction scores increased from(68.5±7.5)points to(86.7±6.0)points,a growth rate of 26.5%(t=-11.58,P<0.001).Conclusion The application of the intelligent queue calling system significantly reduced patient waiting times and the overall duration of the

关 键 词：眼科检查 人工智能 排队叫号 

分 类 号：R197.32[医药卫生—卫生事业管理]