数智治理何以触发基层公共服务合作生产价值共损?——以S市社区新基建为例  

How Does Digital Intelligence Governance Trigger Value Co-destruction in Grassroots Public Service Co-production?—A Case Study of the New Community Infrastructure in S City

作　　者：孙晓云[1] 王欢明[1] Sun Xiaoyun;Wang Huanming

机构地区：[1]大连理工大学,大连116023

出　　处：《上海行政学院学报》2024年第6期26-44,共19页The Journal of Shanghai Administration Institute

基　　金：教育部哲学社会科学研究重大课题攻关项目“构建高质量社会领域公共服务体系研究”(21JZD034);国家社科基金后期资助项目“中国情景下的公共服务合作生产与价值共创”(23FGLB015)的阶段性成果。

摘　　要：以数字技术助推基层治理创新是公共服务改革的重要方向。数智治理为合作生产中的主体间社会互动和资源整合提供了前提条件,但也因其发展尚不成熟,为基层实践带来资源滥用、人居矛盾、价值冲突、交付悖论等诸多风险威胁和价值共损困境。基于服务生态系统视角,以S市社区新基建案例为研究对象,探究数智治理触发基层公共服务合作生产价值共损的过程机理。研究发现:数智治理过程中参与主体特征差异、技术工具缺陷和制度体系失灵是引发基层公共服务合作生产价值共损的关键要素,且三种要素之间彼此纠缠互锁。其中,主体特征差异与技术工具缺陷的交互路径、主体特征差异与制度体系失灵的交互路径,会受到参与者价值损坏情结的嵌入调节。上述多重要素与路径共同导致基层合作生产服务生态系统中的社会互动和资源整合发生失衡,最终触发多元主体价值共损。Promoting grassroots governance innovation with digital technology is an important direction of public service reform.Digital intelligence governance provides a prerequisite for inter-subject social interaction and resource integration in co-production.However,because of its immature development,it also brings many risks,threats and value co-destruction difficulties to grassroots practice,such as resource abuse,human settlement contradiction,value conflict and delivery paradox.From the perspective of service ecosystem,we took the case of community new infrastructure in S City as the research object,so as to explore the process mechanism of digital intelligence governance triggering the value co-destruction in grassroots public service co-production.The study has found:In the process of digital intelligence governance,the differences of participants’characteristics,the defects of technical tools and the failures of institutional systems are the key paths that lead to the value co-destruction in grassroots public service co-production.And the participants’value destruction complex is embedded to regulate the interaction between the differences of participants’characteristics and the defects of technical tools,and the differences of participants’characteristics and the failures of institutional systems.This would lead to the imbalance of social interaction and resource integration in the service ecosystem of co-production,and eventually trigger the multiple participants’value co-destruction.

关 键 词：数智治理 合作生产 价值共损 服务生态系统 价值损坏情结 

分 类 号：D630[政治法律—政治学]