门诊“互联网+”智慧药学服务在门诊药学服务管理中的运用探讨  

Application of Outpatient"Internet+"Smart Pharmaceutical Care in Out-patient Pharmaceutical Care Management

作　　者：秦国亮 李国妍 陈超 QIN Guoliang;LI Guoyan;CHEN Chao(Western Medicine Department,Heze Traditional Chinese Medicine Hospital,Heze 274035,Shandong,China;Pharmacy Department,Heze Traditional Chinese Medicine Hospital,Heze 274035,Shandong,China)

机构地区：[1]菏泽市中医医院西药科,山东菏泽274035 [2]菏泽市中医医院药学部,山东菏泽274035

出　　处：《中国卫生产业》2024年第14期152-155,共4页China Health Industry

摘　　要：目的对门诊“互联网+”智慧药学服务应用在门诊药学服务中的效果进行探讨。方法选取2022年1月—2023年12月菏泽市中医医院的12名工作人员为研究对象,2022年1—12月实施常规药学服务,并选取1000份门诊处方作为对照组。2023年1—12月开展门诊“互联网+”智慧药学服务,并选取1000份门诊处方作为观察组。对比两组工作人员工作效率、护患纠纷发生情况、处方调剂差错发生情况、满意度。结果观察组人均日调剂处方数量高于对照组,单张处方调剂时间短于对照组,差异有统计学意义(P均<0.05)。对照组发生10起护患纠纷,观察组发生1起护患纠纷。观察组处方调剂差错发生率低于对照组低,差异有统计学意义(P<0.05)。观察组工作人员满意度为100.00%(12/12),高于对照组的58.33%(7/12),差异有统计学意义(χ^(2)=4.042,P<0.05)。结论门诊“互联网+”智慧药学服务能够有效提升药房人员工作效率,降低护患纠纷以及不合理处方发生概率,提升工作人员满意度。Objective To explore the effect of outpatient Internet+intelligent pharmaceutical service in outpatient pharmaceutical service.Methods Twelve staff working in Heze Traditional Chinese Medicine Hospital from January 2022 to December 2023 were selected as the study subjects,routine pharmaceutical care was implemented from January to December 2022,and 1000 outpatient prescriptions were selected as the control group.From January to December 2023,"Internet+"smart pharmaceutical care was carried out in the outpatient department,and 1000 outpatient prescriptions were selected as the observation group.The work efficiency,the occurrence of nurse-patient disputes,the occurrence of prescription dispensing errors and the satisfaction of the two groups of staff were compared.Results The number of per capita daily dispensing prescriptions in observation group was higher than that in control group,and the dispensing time per single prescription was shorter than that in control group,the differences were statistically significant(both P<0.05).There were 10 nurse-patient disputes in the control group and 1 nurse-patient dispute in the observation group.The incidence of prescription dispensing error in the observation group was lower than that in the control group,and the difference was statistically significant(P<0.05).The satisfaction rate of the observation group was 100.00%(12/12),which was higher than 58.33%(7/12)of the control group,and the difference was statistically significant(χ^(2)=4.042,P<0.05).Conclusion Outpatient"Internet+"smart pharmaceutical care can effectively improve the work efficiency of pharmacy staff,reduce the probability of nurse-patient disputes and unreasonable pre-scriptions,and improve staff satisfaction.

关 键 词：互联网+ 智慧药学服务 门诊 工作效率 处方调剂 满意度 

分 类 号：R95[医药卫生—药学]