DMAIC模型在医院流程优化中的应用与实施路径研究  

Application and implementation pathway of the DMAIC model in hospital process optimization

作　　者：刘美 王健[1,2] 高天 娄佳旭[1,2] 赵若楠 邓嘉慧 LIU Mei;WANGJian;GAO Tian;LOU Jiaxu;ZHAO Ruonan;DENG Jiahui(Center for Health Management and Policy,School of Public Health,Qilu Medical College,Shandong University,Ji'nan,Shandong Province,250012,PRC)

机构地区：[1]山东大学齐鲁医学院公共卫生学院卫生管理与政策研究中心,山东省济南市250012 [2]国家卫生健康委员会卫生经济与政策研究重点实验室(山东大学),山东省济南市250012 [3]济南护理职业学院,山东省济南市250102

出　　处：《中国医院》2024年第12期99-104,共6页Chinese Hospitals

基　　金：山东省自然科学基金项目(ZR2023MG050);山东省卫生健康委员会项目(SDGPPS37000000030000120240033)

摘　　要：该文基于文献与案例医院实践,分析了DMAIC模型在医院流程改善中的应用现状。基于发现的问题分析总结DMAIC模型在医院流程优化中的实施路径,阐述了各阶段的具体操作步骤,明确了以患者需求为中心,以创造价值为导向,以持续改进为手段的基本原则,以及领导支持、专业培训、有效沟通等保障措施,以期为提升医院流程管理水平、推动新形势下医院高质量发展提供循证依据。Based on literature and practices in a case hospital,this paper analyzes the current application of the DMAIC model in improving hospital processes.The study identifies issues and outlines the implementation pathway of the DMAIC model in hospital process optimization.It details specific steps for each phase,emphasizing core principles such as patient-centered care,value creation,and continuous improvement.Additionally,it highlights the importance of leadership support,professional training,and effective communication as essential measures to enhance process management in hospitals and to support high-quality development in a changing healthcare landscape.

关 键 词：DMAIC 医院流程 实施路径 流程优化 

分 类 号：R197[医药卫生—卫生事业管理]