2017—2023年成都市疾病预防控制相关群众咨询事件及网络舆情分析  

Analysis of public consultation events and online public opinion on disease prevention and control in Chengdu,2017-2023

作　　者：陈悦 景露 陈刚[1] CHEN Yue;JING Lu;CHEN Gang(Chengdu Center for Disease Control and Prevention,Chengdu 610041,Sichuan,China)

机构地区：[1]四川省成都市疾病预防控制中心(办公室),四川成都610041

出　　处：《现代预防医学》2024年第22期4133-4139,共7页Modern Preventive Medicine

摘　　要：目的通过分析2017—2023年成都市疾病预防控制相关群众咨询事件及相应网络舆情数据,为了解群众公共卫生健康信息需求,减少疾病防控和突发公共卫生事件应对中不良舆情的发生提供参考。方法收集成都市疾病预防控制中心2017—2023年业务相关群众咨询事件信息,并使用百度搜索工具“百度指数”收集同时段舆情监测数据,采用统计描述、χ^(2)检验和直线相关等方法对群众咨询事件的分布及其与相应关键词的百度指数相关性进行统计分析。结果2017—2023年共接到疾病预防控制相关群众咨询事件7253件,2022年数量最多(4915件);市长公开电话/12345热线平台来电为咨询事件的主要来源,占58.78%(4263件);2017—2019年咨询类别主要为疫苗/预防接种相关问题;2020—2023年与新型冠状病毒感染相关的咨询占比达90.41%(5952/6583),2022年新冠疫情防控相关问题(χ^(2)=1092.147,P<0.001)及新冠核酸检测相关问题(χ^(2)=45.083,P<0.001)咨询占比较2020—2021年均有升高;2023年非新冠相关的疫苗/预防接种问题及疾病预防控制问题咨询占比较新冠发生前分别降低(χ^(2)=459.109,P<0.001)和升高(χ^(2)=13.999,P<0.001);直线相关分析显示,疫苗/预防接种相关问题咨询数量与“预防接种”搜索指数之间(r=0.864,P=0.027)、新冠疫情防控相关问题咨询数量与“新冠疫情”搜索指数(r=0.794,P=0.033)及资讯指数(r=0.872,P=0.010)之间、新冠疫苗接种相关问题咨询数量与“新冠疫苗”搜索指数(r=0.840,P=0.018)及资讯指数(r=0.835,P=0.019)之间、新冠核酸检测相关问题咨询数量与“核酸检测”资讯指数之间(r=0.972,P<0.001)均分别存在正相关。结论采用公共卫生专业知识为群众答疑解惑是一种有针对性的健康宣教形式,在日常工作中要更加重视舆情监测,多渠道了解群众信息需求,加强舆论引导和风险预判,持续做好宣传教育,提升群众健康素养;�Objective To analyze the data of public consultation events and corresponding online public opinion on disease prevention and control in Chengdu from 2017 to 2023,so as to provide reference for understanding the public’s demand for public health information and reducing the occurrence of adverse public opinion in disease prevention and control and response to emergency public health events.Methods Collect information on public consultation events related to Chengdu Center for Disease Control and Prevention from 2017 to 2023,and use Baidu search tool“Baidu Index”to collect public opinion monitoring data during the same period.Statistical analysis was conducted on the distribution of public consultation events and their correlation with the Baidu Index of corresponding keywords using methods such as statistical description,chi square test,and linear correlation.Results From 2017 to 2023,a total of 7253 public consultation incidents were received,with the highest number in 2022(4915);12345 hotline platform calls are the main source,accounting for 58.78%(4263 cases);The main types of consultations from 2017 to 2019 were vaccination issues;From 2020 to 2023,the consultation related to COVID-19 will account for 90.41%(5952/6583),and the questions related to the prevention and control of COVID-19(χ^(2)=1092.147,P<0.001)and COVID-19 nucleic acid detection(χ^(2)=45.083,P<0.001)in 2022 have increased respectively compared to 2020-2021;In 2023,the proportion of non-COVID-19 related vaccination issues and disease prevention and control issues will decrease(χ^(2)=459.109,P<0.001)and increase(χ^(2)=13.999,P<0.001)respectively compared with that before COVID-19;Linear correlation analysis showed that the number of questions related to vaccination between the“vaccination”search index(r=0.864,P=0.027),the number of questions related to COVID-19 prevention and control between the“COVID-19”search index(r=0.794,P=0.033)and information index(r=0.872,P=0.010),the number of questions related to COVID-19 vaccination be

关 键 词：群众咨询 疾病预防控制 网络舆情 突发公共卫生事件 12345热线平台 

分 类 号：R193[医药卫生—卫生事业管理]