基于技术情感的人机和谐交互建构  

Construction of Harmonious Man-machine Interaction Based on Technical Emotions

作　　者：胡景谱 陈凡 HU Jingpu;CHEN Fan(Research Center for Chinese Ethical Civilization,Hunan Normal University,Changsha 410081,China;Changsha New Generation Artificial Intelligence Ethics Governance and Public Policy Laboratory,Hunan Normal University,Changsha 410081,China;Research Center for Science,Technology and Society,Northeastern University,Shenyang 110169,China)

机构地区：[1]湖南师范大学中华伦理文明研究中心,湖南长沙410081 [2]湖南师范大学长沙新一代人工智能伦理治理与公共政策实验室,湖南长沙410081 [3]东北大学科技与社会研究中心,辽宁沈阳110169

出　　处：《东北大学学报（社会科学版）》2024年第6期36-43,共8页Journal of Northeastern University(Social Science)

基　　金：湖南省社会科学基金青年资助项目(23YBQ031);湖南省普通本科高校教学改革研究重点资助项目(202401000474);湖南省教育厅科学研究优秀青年资助项目(23B0045)。

摘　　要：人机交互是当前人工智能领域最活跃的话题之一,人机交互领域的问题、约束和发展空间常常来自对人的交互能力的深入理解。人的交互能力的核心在于人的情感能力,而人类情感又兼具自然属性和社会属性,表征着不同层级的价值。因此,以人机交互过程中人的情感变化历程为考察对象,围绕人机交互过程中人可能产生的诸如被支配感、依恋人格、技术恐惧、被欺骗感等消极情感,构建技术情感的理论分析框架,提出强化可解释性、把握边界感、消除“恐怖谷效应”、巩固信任基础、优化情感监测等技术情感调节策略,有针对性地对诸多消极技术情感进行规避和调节,有助于创造人机之间适应、和谐、自然、高效的人机共生关系。Man-machine interaction is one of the hottest topics in the field of artificial intelligence,and the problems,constraints,and development space of man-machine interaction often come from an in-depth understanding of human interaction capability.The core of human interaction capability lies in human emotion ability,and human emotions have both natural and social attributes,representing different levels of value.Therefore,taking the process of human beings emotional change during man-machine interaction as the research object,a theoretical analysis framework of technical emotions is constructed around negative emotions that may arise during man-machine interaction,such as feelings of domination,attachment personality,technophbia,and deception.Such technical emotional regulation strategies as strengthening interpretability,understanding and respecting boundaries,eliminating the uncanny valley,consolidating trust foundation,and optimizing emotional monitoring are proposed.Targeted avoidance and regulation of many negative technical emotions can help create adaptive,harmonious,natural,and efficient human-machine symbiotic relationships between humans and machines.

关 键 词：技术情感 情感机器 人机交互 情感调节 技术价值 

分 类 号：N031[自然科学总论—科学技术哲学]