持续质量改进管理模式在门诊手术室管理中的应用  

Application of Continuous Quality Improvement Management Model in Outpatient Operating Room Management

作　　者：刘纪梅 LIU Jimei(Outpatient Operating Room,Dezhou Lingcheng District People's Hospital,Dezhou 253500,Shandong,China)

机构地区：[1]德州市陵城区人民医院门诊手术室,山东德州253500

出　　处：《中国卫生产业》2024年第16期56-58,62,共4页China Health Industry

摘　　要：目的研究门诊手术室管理中采取持续质量改进模式的价值。方法选取2021年4月—2022年4月在德州市陵城区人民医院门诊手术室工作的20名护理人员作为研究对象,2021年4—10月实施常规手术室管理模式作为管理前,2021年11月—2022年4月实施持续质量改进管理模式作为管理后。对比管理前后的手术室门诊管理质量及差错发生情况、护理人员对管理模式的满意度。结果管理前管理质量各项评分比管理后低,差异有统计学意义(P均<0.05)。管理前发生9例差错事件,3例仪器设备使用错误,4例送检错误,2例感染控制不到位。管理后仅发生1例感染控制不到位。管理后护理人员满意度为95.00%(19/20),高于管理前的70.00%(14/20),差异有统计学意义(χ^(2)=5.767,P<0.05)。结论持续质量改进在门诊手术室管理中可以提升护理管理质量,降低差错事件发生概率,提升护理人员满意度。Objective To study the value of continuous quality improvement model in the management of outpatient operating room.Methods A total of twenty nurses working in the outpatient operating room of Lingcheng District People's Hospital in Dezhou from April 2021 to April 2022 were selected as the research objects,the routine operat-ing room management mode was implemented from April to October 2021 as the pre-management,and the continuous quality improvement management mode was implemented from November 2021 to April 2022 as the post-management.The quality of outpatient management and the occurrence of errors in the operating room before and after management,and the satisfaction of nursing staff with the management model were compared.Results The scores of management quality before management were lower than those after management,and the differences were statistically significant(all P<0.05).Before management,9 case of error events occurred,including 3 case of instrument and equip-ment use errors,4 case of inspection errors,and 2 case of infection control inadequacy.Only 1 case of inadequate in-fection control occurred after management.The satisfaction rate of nursing staff after management was 95.00%(19/20),which was higher than 70.00%(14/20)before management,the difference was statistically significant(χ^(2)=5.767,P<0.05).Conclusion Continuous quality improvement in the management of outpatient operating room can improve the quality of nursing management,reduce the probability of error events,and enhance the satisfaction of nursing staff.

关 键 词：持续质量改进 门诊手术室 管理质量 差错率 

分 类 号：R47[医药卫生—护理学]