机场旅客自助值机行为数据分析  

Data Analysis of Airport Passenger Self-service Check-in Behavior

作　　者：刘楠[1] 刘艳芳[1] LIU Nan;LIU Yanfang(TravelSky Technology Limited,Beijing 101318,China)

机构地区：[1]中国民航信息网络股份有限公司,北京101318

出　　处：《民航学报》2024年第6期60-63,127,共5页Journal of Civil Aviation

摘　　要：随着后疫情时期机场旅客运输量的全面恢复,国内旅客自助值机办理也恢复常态。为了及时了解机场旅客自助值机服务的使用情况和变化趋势,本文以近年国内机场旅客离港数据为基础,从时间跨度、旅客群体分类、不同机场规模等维度,对旅客使用自助值机服务的特点进行分析,提炼规律,期望为机场自助服务的优化和完善提供依据。With the full recovery of airport passenger traffic in the post-epidemic period,self-service check-in for domestic passengers has also returned to normal.In order to keep abreast of the usage and trend of airport passenger self-service check-in,based on the passenger departure data of domestic airports in recent years,this paper analyzes the characteristics of passenger self-service use from the dimensions of time span,passenger group classification and airport scale,and summarizes the rules,hoping to provide a basis for the optimization and improvement of airport self-service.

关 键 词：自助值机 场外值机 旅客行为 数据分析 

分 类 号：F562[经济管理—产业经济] V351[航空宇航科学与技术—人机与环境工程]