医院网络信息化服务平台在提高门诊预约服务效率中的应用  

Application of Hospital Network Information Service Platform in Improving the Efficiency of Outpatient Appointment Service

作　　者：陈敏英 CHEN Minying(Information Unit,Dongguan Qishi Hospital,Dongguan Guangdong 523500,China)

机构地区：[1]东莞市企石医院信息股,广东东莞523500

出　　处：《中国卫生标准管理》2024年第21期5-8,共4页China Health Standard Management

摘　　要：目的探讨医院网络信息化服务平台在提高医院门诊预约服务效率中的应用效果。方法选取东莞市企石医院2023年12月—2024年3月收治的684例患者作为研究对象,根据门诊挂号方式分为平台组(386例,使用微信医疗服务平台挂号预约)与对照组(298例,于门诊现场进行挂号预约)。比较2组患者门诊预约服务效率、服务质量、满意度、不良事件发生情况。结果平台组挂号时间、缴费时间、候诊时间、取报告时间分别为(4.26±1.06)min、(5.63±1.33)min、(47.25±8.45)min、(5.78±1.74)min,均短于对照组的(14.39±4.17)min、(11.03±5.98)min、(56.82±13.38)min、(20.56±6.73)min,差异均有统计学意义(P<0.05)。平台组患者门诊就诊服务质量调查表各方面得分均高于对照组,差异均有统计学意义(P<0.05)。平台组患者门诊就诊总满意度为96.37%,高于对照组的91.61%,不良事件总发生率为5.18%,低于对照组的9.73%,差异均有统计学意义(P<0.05)。结论医院网络信息化服务平台能够形成良好的医院门诊预约服务效率,改善患者门诊就诊服务质量,提高患者就诊满意度,降低不良事件发生率。Objective To explore the application effect of hospital network information service platform on improving the efficiency of hospital outpatient appointment service.Methods A total of 684 patients in Dongguan Qishi Hospital from December 2023 to March 2024 were selected as the research subjects.According to the outpatient registration methods,they were divided into a platform group(386 patients,WeChat medical service platform registration appointment)and a control group(298 patients,registration appointment at the outpatient site).The outpatient appointment service efficiency,service quality,satisfaction and occurrence of adverse events were compared between groups.Results The registration time,payment time,waiting time and reporting time with(4.26±1.06)min,(5.63±1.33)min,(47.25±8.45)min and(5.78±1.74)min in platform group were shorter than(14.39±4.17)min,(11.03±5.98)min,(56.82±13.38)min and(20.56±6.73)min in control group,the differences were statistically significant,the differences were statistically significant(P<0.05).The scores of aspects of outpatient service quality questionnaire in platform group were higher than those in control group,the differences were statistically significant(P<0.05).The total outpatient satisfaction in platform group was 96.37%,which was higher than 91.61%of the control group,and the total incidence rate of adverse events was 5.18%,which was lower than 9.73%of the control group,the differences were statistically significant(P<0.05).Conclusion Hospital network information service platform can form good hospital outpatient appointment service efficiency,improve the outpatient service quality,improve patient satisfaction,and reduce the incidence rates of adverse events.

关 键 词：信息化 医院 门诊预约 服务 微信 效率 

分 类 号：R197[医药卫生—卫生事业管理]