重大突发公共卫生事件中城市独居老人应急信息获取行为现状研究  

On the Current Status of Emergency Information Acquisition Behavior of Urban Elderly Living Alone During Major Public Health Emergencies

作　　者：陈晶晶 陈艳红[1] CHEN Jingjing;CHEN Yanhong(School of Public Administration,Xiangtan University,Xiangtan,Hunan 411105)

机构地区：[1]湘潭大学公共管理学院,湖南湘潭411105

出　　处：《档案学刊》2024年第6期21-31,共11页Academic Journal of Archives

基　　金：国家社会科学基金一般项目“重大公共卫生事件中弱势群体的应急信息获取研究”(20BTQ061)研究成果。

摘　　要：城市独居老人在重大突发公共卫生事件中开展应急信息获取行为可以降低健康风险、缓解认知失调和获得心理支持。为详细了解城市独居老人应急信息获取行为现状,文章以COVID-19疫情为例,调查了城市独居老人应急信息需求察觉、应急信息搜寻意愿、应急信息选择渠道、应急信息利用内容等基本情况,发现了城市独居老人高行为意愿未能得到高质量内容结果、应急信息需求满意度与信息能力欠缺有关、技术易用性成为多元途径利用的条件。提出城市独居老人应急信息获取优化策略,包括优化信息质量,提供优质内容;成立帮扶课堂,实施技能教育;注重技术便利,倡导数字包容等。Emergency information access behavior of urban elderly living alone in major public health emer-gencies can reduce health risks,alleviate cognitive dissonance,and obtain psychological support.In order to understand the current situation of emergency information access behaviors of urban elderly living alone,the article takes COVID-19 epidemic as an example,and investigates the basic situation of urban elderly living alone in terms of perceived emergency information needs,willingness to search for emergency information,emergency information selection channels,and the content of emergency information utilization.It is concluded that high behavioral willingness of elderly people living alone in cities has not resulted in high-quality content,satisfaction with emergency information needs is related to lack of information ability,and technological ease has become a condition for diversified utilization.Based on the above analysis,strategies are proposed to optimize the access to emergency information for the urban elderly living alone,including optimizing the quality of information and providing high-quality content,setting up support classes and implementing skills education,focusing on technological convenience and advocating digital inclusion.

关 键 词：重大突发公共卫生事件 城市独居老人 应急信息 

分 类 号：G200[文化科学—传播学]